Senior UX Designer

JOB SUMMARY

Apptronik is seeking a Senior UX Designer to help define the operational workflows and end-to-end user experiences surrounding our humanoid robots.

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES

• Define operational workflows and end-to-end user experiences surrounding humanoid robot deployment, onboarding, servicing, maintenance, training, and day-to-day operation
• Design and map user journeys, workflow definitions, interaction flows, and operational concepts across physical and digital touchpoints
• Collaborate closely with Product, Industrial Design, UX Research, and Engineering teams to define human-centered operational experiences
• Help shape interaction moments that influence trust, communication clarity, user mental models, and robot legibility within real-world environments
• Translate ambiguous requirements, technical constraints, and operational needs into actionable workflow definitions and experience concepts
• Create design artifacts including workflow maps, storyboards, behavioral definitions, prototypes, and future-state concepts
• Contribute to evaluative and generative research efforts by helping identify workflow assumptions, operational risks, and opportunities for improvement
• Collaborate with UX Research to better understand user behaviors, operational needs, and experience quality across deployment and usage scenarios
• Work effectively in a fast-moving environment where workflows, product requirements, and operational assumptions may evolve rapidly as robotic systems mature
• Up to 10% travel may be expected to participate in research at customer sites

EDUCATION and/or EXPERIENCE

• 6+ years of experience in UX design, service design, workflow design, interaction design, or related experience-focused disciplines
• Strong portfolio demonstrating systems thinking, workflow architecture, service design, and operational experience design across complex environments
• Experience designing end-to-end workflows involving physical products, operational systems, or multi-touchpoint user experiences
• Ability to think critically about user mental models, communication clarity, trust, onboarding, and operational usability
• Strong communication and collaboration skills across multidisciplinary technical teams
• Experience working through ambiguity and helping define structure within evolving problem spaces
• Ability to create clear workflow definitions, journey maps, interaction concepts, and operational experience frameworks
• Experience collaborating closely with product managers, engineers, researchers, and designers

Nice to Have

• Experience working in robotics, automation, industrial systems, logistics, mobility, healthcare, or other operationally complex environments
• Experience with service design, operational workflow design, or cross-touchpoint experience design
• Familiarity with human-robot interaction concepts, behavioral systems, or embodied interaction design
• Experience contributing to prototyping or concept development for physical and digital experiences
• Exposure to usability testing, evaluative research, or operational validation workflows

PHYSICAL REQUIREMENTS

• Ability to perform physical tasks throughout the workday, including standing, walking, bending, kneeling, climbing, and reaching
• Ability to lift, carry, push, or pull up to 50 pounds as required
• Ability to safely use ladders, lifts, power tools, and other facility equipment
• Ability to work in mechanical rooms, warehouses, offices, and other facility spaces
• Vision and hearing sufficient to safely perform job duties and communicate effectively
• Ability to respond to facility emergencies, including outside of normal business hours, as required