Senior User Researcher, Enterprise & Platform

About the role

The Senior User Researcher will focus on the admin persona—IT leaders, setup admins, and citizen developers—who deploy, configure, govern, and expand Glean within their organizations. This role is part of the Design team and involves conducting mixed-methods research across the product lifecycle, from foundational to post-launch. The researcher will generate actionable insights to improve deployment, rollout confidence, adoption, and long-term customer value. They will partner with Product, Design, Engineering, Data Science, and cross-functional stakeholders to influence roadmaps and execution.

Responsibilities

• Conduct mixed-methods research across the product lifecycle—foundational, generative, evaluative, and post-launch.
• Shape critical product areas including admin onboarding, platform setup, governance and permissions, billing and consumption visibility, and ROI reporting.
• Generate actionable insights that improve deployment, rollout confidence, adoption, and long-term customer value.
• Partner closely with Product, Design, Engineering, Data Science, and cross-functional stakeholders to influence roadmap and execution.
• Mentor and enable others to run high-quality evaluative research when appropriate.
• Use AI tools thoughtfully across the research workflow while maintaining rigor, sound judgment, and high-quality outputs.

Requirements

5–7+ years of User Experience Research (UXR) experience, with a proven track record of shaping B2B or enterprise product strategy. Deep expertise with IT, admin, and builder personas—specifically researching deployment, governance, and configuration in complex software environments. Strong systems-thinker capable of navigating multi-stakeholder ecosystems (buyers, admins, end-users, security) to balance competing needs and risk thresholds. End-to-end impact—ability to connect research on ROI, time-to-value, and adoption directly to shipped product decisions alongside PM, Design, and Engineering. Mastery of qualitative methods (contextual inquiry, journey mapping, JTBD) combined with strong quantitative research skills (survey design, statistical literacy, and triangulation with behavioral product data).

Qualifications

• Self-directed and scrappy—comfortable scoping, recruiting, and driving research independently in a fast-paced, ambiguous environment.
• Experience with enterprise security, compliance, or governance research, including developer tools, APIs, platform products, or technical setup workflows.
• Familiarity with enterprise APIs, MCP, connectors, or integration architecture.
• Background in productivity tools, collaboration software, or knowledge management.
• Applied AI proficiency: hands-on experience using AI tools across the research lifecycle, with strong judgment about rigor, bias, and reliability.

Skills

• Strong communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Experience with user research methodologies and tools.
• Knowledge of enterprise software and IT environments.
• Understanding of AI and machine learning concepts.

Benefits

• Competitive base salary range of $185,000 - $210,000 annually.
• Comprehensive benefits package including medical, vision, dental coverage, generous time-off policy, and the opportunity to contribute to a 401(k) plan.
• Home office improvement stipend, annual education and wellness stipends.
• Vibrant company culture through regular events and healthy lunches daily.

Pay

$185,000 - $210,000 annually.

Schedule

This role is hybrid (4 days a week in our San Francisco office).