Senior User Experience (UX) Designer

About the role

Allegion's Global UX Services Team is seeking a Senior UX Designer for our Digital Order Management software portfolio. You’ll own the experience strategy, lead end-to-end design and research, and ensure design outcomes advance business objectives.

Responsibilities

• Lead end-to-end UX for complex features and journeys: produce journey maps, personas, flows, wireframes, and prototypes; present concepts and rationale to stakeholders and users.
• Own the experience strategy for initiatives you lead: define outcomes, success metrics, and trade-offs; align solutions to product and business priorities.
• Plan, run, and synthesize research across generative, formative, and summative methods (contextual inquiry, interviews, usability testing, card sorting, heuristic evaluations, etc.) and translate findings into actionable insights and prioritized recommendations.
• Advocate for and run post-release research and measurement; define and track KPIs (e.g., task success, SUS) and use results to inform continuous improvements.
• Build strong relationships, collaborate closely, and be an active participant in appropriate Scrum ceremonies with your product team(s).
• Collaborate with engineers to assess feasibility, perform design handoffs, and ensure the delivered experience matches the design intent.
• Maintain a recurring opportunity backlog and apply systems level thinking: identify scalable opportunities, validate concepts, document insights, and share outcomes with partners.
• Support the team’s functional excellence by maintaining individual and group tasks on the team’s Kanban board, providing candid feedback through team engagement surveys, and creating and tracking individual OKRs (objectives and key results).
• Participate in weekly UX Services meetings to advise, share, and critique work.
• Participate in bimonthly cross team demos.
• Mentor junior and mid-level team members in their project work and advise on their professional development.
• Explore new tools, patterns, and approaches (including AI-assisted design) and share learnings.
• Be bold and take calculated risks.

Requirements

• 5+ years of relevant career experience or 3 years and a Master's Degree of experience in UX with a proven track record of delivering impactful insights and solutions, in a large enterprise or mature startup environment.
• Excellent written, storytelling, and verbal communication skills to help your teammates build empathy for user needs, understand and leverage research results, and prioritize and execute proposed design solutions.
• Strong proficiency in facilitating an iterative process and creating high-quality UX artifacts including customer journey maps, user flows, wireframes, prototypes, research studies and readouts as evidenced by your portfolio.
• Ability to clearly tell the story of user needs, success metrics, and what you learned along the way.
• Fluency with design patterns for web based and native mobile (iOS and Android) B2B & B2C software applications.
• Fluency with modern design and collaboration tools such as Figma, Mural, and Teams; experience with research tools like Maze, Optimal Workshop, and Qualtrics.
• Proficiency and/or comfort in using or experimenting with AI-assisted tools and integrating them into design workflows such as Figma Make, Claude, and GPT.
• Prowess and/or comfort in conducting generative, formative, and/or summative research.
• Strong ability in interpreting research questions, uncovering trends in data, and creating actionable insights.
• Strong understanding of information architecture principles and WCAG 2.2 accessibility guidelines.
• Ability to operate autonomously.
• Strong organizational, time management, planning, and prioritization skills to manage concurrent initiatives effectively.

Qualifications

• Bachelor’s degree in Interaction Design, Human-Computer Interaction, Psychology, Computer Science, or related User Experience field.
• Masters preferred.

Skills

• Design patterns for web based and native mobile (iOS and Android) B2B & B2C software applications.
• Modern design and collaboration tools such as Figma, Mural, and Teams.
• Research tools like Maze, Optimal Workshop, and Qualtrics.
• AI-assisted tools and integration into design workflows such as Figma Make, Claude, and GPT.
• Generative, formative, and/or summative research.
• Information architecture principles and WCAG 2.2 accessibility guidelines.

Benefits

Health, dental, and vision insurance coverage, helping you “be safe, be healthy.” A commitment to your future with a 401K plan, offering a 6% company match and no vesting period Tuition Reimbursement Unlimited PTO Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.

Pay

The expected Base Salary Range: $110,150 - $146,200. The actual compensation will be determined based on experience and other factors permitted by law.

Schedule

Not specified.