Senior Unclaimed Property Claims Analyst

About the role

The State Treasurer’s Office is seeking an inquisitive and detail-oriented senior claims analyst in the Unclaimed Property Program (UPP) that is passionate about our mission of returning unclaimed property to its rightful owners.

Responsibilities

• Reviews and approves complex claims for payment, such as estate claims, business claims, and claims containing securities, within department guidelines.
• Performs in-depth research to ensure payment is made to the rightful property owner.
• Identifies and researches high-risk and/or potentially fraudulent claims to provide recommendations for next steps.
• Reviews and confirms validity of the claim and legal documents submitted by claimants by reaching out to business partners and governmental entities as needed to ensure appropriate payment of funds.
• Assists the general public via telephone, email and in person with identifying, locating and claiming unclaimed property.
• Assists with researching and resolving escalated customer issues.
• Serves as a backup for several core functions within the division and participates in outreach opportunities and other initiatives to support the program.
• Reviews work of other claims analysts, as assigned.

Requirements

• A bachelor's degree
• At least two years of relevant experience
• An equivalent combination of education and experience may be considered

Qualifications

• Critical thinking, research skills, detailed documentation, and ability to effectively communicate with the general public including representatives of companies that remit unclaimed property
• Excellent written and verbal skills
• Ability to plan and organize work activities and prioritize task completion according to established schedules and goals
• Ability to multi-task and simultaneously navigate multiple on-line computer systems
• Proficient in Microsoft Office products and adaptable to learning other proprietary computer systems