Senior Travel Advisor Support Specialist

Essential Functions

• Supports the Reservations Department by managing travel advisor requests for quotes and reservations across all Miraval properties while meeting a monthly personal revenue goal
• Optimizes conversion rates through timely follow-up, personalized service, and high-touch engagement with travel advisors and VIP clients
• Serves as a senior point of contact for travel advisors, consortia partners, and VIP clientele, building strong and lasting relationships
• Captures and coordinates pre-arrival planning for travel advisor clients, including experience planning, transportation, and special requests to ensure reservations are fully prepared prior to arrival
• Tracks VIP arrivals and coordinates upgrades, amenities, and special requests while sending arrival alerts to operations teams
• Prepares weekly amenities for arriving VIP guests, including personalized notes and coordination for in-room delivery
• Serves as the primary point of contact for American Express Fine Hotels & Resorts reservations, including integration from external booking portals, confirmation communication, and pre-arrival coordination
• Aids in travel advisor escalations and complex booking scenarios as they arise
• Collaborates with internal departments to ensure seamless guest experiences and accurate execution of all reservation details
• Maintains a strong understanding of Miraval offerings, including spa, wellness activities, and programming, to align guest preferences with curated experiences
• Organizes and executes FAM trips, including managing reservations, coordinating itineraries, scheduling site tours, and overseeing all logistical details
• Supports travel advisor personal stays including approvals, reservations, site alerts, and conducting site tours on property
• Maintains positive, productive communication with all departments to ensure accuracy and attention to detail
• Supports leadership with special projects, reporting, and process improvements

Qualifications

• Minimum of 2 years of high-end sales and customer service experience, preferably in a call center, reservations, or hospitality environment (senior-level experience preferred)
• Experience working with travel advisors, consortia, and luxury or VIP clientele strongly preferred
• Advanced technology proficiency with thorough working knowledge of Word, Excel, GDS systems, reservations software, and booking platforms
• Possesses a positive demeanor and productive communication skills with both internal and external clients
• Exceptional verbal, written, and electronic communication skills with the ability to clearly articulate resort offerings and experiences
• Strong time management, organizational, and detail-oriented skills
• Professional demeanor with the ability to manage multiple priorities in a fast-paced environment
• Must be flexible and able to work weekdays, weekends, mid shifts, nights, and holidays as business demands require