Senior Transfer Center Specialist (IVC - Substitute)

About the role

Under direction from assigned supervisory or management staff, leads, oversees, and participates in performing a full range of administrative, technical, and programmatic duties related to coordinating and providing the operations and services of the assigned Transfer Center, participates in the more complex and difficult work of staff responsible for providing transfer assistance including workshop presentations, application preparation, and transfer readiness information; and maintains research and data collection activities including the maintenance of the department website, transfer research databases, and transfer agreements in accordance with prescribed policies, procedures, regulations and guidelines.

Responsibilities

• Lead, plan, train, and review the work of staff responsible for performing a variety of specialized clerical and administrative duties related to the operations and services of the assigned Transfer Center; participate in performing the most complex work of the unit.
• Train assigned employees in their areas of work including transfer center methods, procedures, and techniques.
• Verify the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications; interpret, explain and apply policies, procedures, codes and regulations relating to human resource operations.
• Under the direction of an academic counselor, present UC and CSU application preparation workshops; develop content of presentations for workshops and classes to present transfer information, deliver application preparation information, and introduce the transfer process to students.
• Perform a full range of duties involved in the development and dissemination of transfer center information; develop and maintain a comprehensive and responsive transfer website; develop, post, and present information regarding transfer center information and requirements.
• Develop, coordinate, and prepare a variety of documents including transfer pattern documents; assist with the development of Transfer Agreement forms and related recordkeeping; ensure documents and agreements are in accordance with prescribed policies, procedures, regulations, and guidelines.
• Oversee and participate in providing technical information to students and staff regarding transfer to universities, colleges, and technical/vocational schools; provide information regarding various program and admission requirements.
• Oversee and participate in conducting orientations for students to explain the functions of the Transfer Center; direct students to appropriate resources including college catalogs, college reference guides, and computer programs/systems; provide directions and assistance to students in accessing information in various computer programs/systems including ASSIST, College Source, CSU Mentor, FinAid, and related systems; assist students in locating specific major and career information; assist students in facilitating transfer.
• Oversee and participate in maintaining and displaying current reference and resource material including college catalogs, supplementary brochures, and financial aid/scholarship information; ensure that the information provided to students and staff is current; assume responsibility for selecting and purchasing reference books and computer software programs as necessary.
• Oversee and participate in coordinating various Transfer Center events and programs to effectively market the college as a means for transfer to the 4-year university of the student’s choice; staff tables and provide information related to transfer requirements.
• Serve as referral source for students who have complicated transfer issues; serve as an advocate for students who were denied transfer admission and refer to appropriate sources.
• Oversee and participate in coordinating visits from representative from other colleges and universities; arrange and schedule appointments for students to meet with representative from other colleges and universities; coordinate tours of other colleges and universities for students.
• Develop and present activities that will increase the college’s transfer readiness rates; develop activities to increase the transfer and college going culture of the community and the college.
• Assist in developing data bases to gather needed student based reporting information; create accurate transfer based data and reports.
• Participate in program management and development; participate in the development of goals and objectives as well as guidelines and procedures for assigned operations and services.
• Serve as a liaison between the college and community regarding assigned programs and operations.
• Assist supervisor in the preparation and administration of program budget(s); assist in preparing cost estimates for budget recommendations; assist in submitting justifications for budget items; allocate funds to proper budget codes; monitor and track expenditures in a timely manner; provide regular budget reports to administrator for control of expenditures; assist in resolving budget issues and problems; process budget/expense transfers; recommend budget revisions.

Qualifications

• Knowledge of:
  • Operations, services, and activities of a college transfer program.
  • Principles of lead supervision and training.
  • Methods and techniques of advising students regarding transfer options and programs.
  • Public and private university guidelines for application and acceptance.
  • Pertinent federal, state, and local laws, codes, and regulations including those related to the transfer of students.
  • Advanced college matriculation requirements.
  • Confidentiality requirements when dealing with personal and sensitive student information.
  • Data collection and basic research principles and practices.
  • Mathematical and statistical principles.
  • Principles, practices, and procedures of business letter writing and report preparation.
  • Record keeping methods and procedures.
  • Principles and practices used to establish and maintain files and information retrieval systems.
  • Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.
  • Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
  • Specialized transfer software and websites, including ASSIST, UC Pathways, and College Source.
  • Work organization principles and practices.
  • Principles and techniques used in public relations.
  • Interpersonal skills using tact, patience, and courtesy.
  • English usage, grammar, spelling, punctuation, and vocabulary.
• Ability to:
  • Lead, organize, and review the work of staff.
  • Make effective and organized presentations in a laboratory or classroom environment.
  • Independently perform the most difficult transfer functions.
  • Interpret, explain, and enforce department policies and procedures.
  • Identify student needs and assist students in locating transfer alternatives.
  • Provide specialized assistance and information to students and others concerning transfer requirements and Center resources; work with students to facilitate completion of transfer applications.
  • Assess student needs and make appropriate referrals.
  • Maintain current knowledge of transfer requirements for colleges and universities; maintain inventory of information.
  • Understand the organization and operation of the College as necessary to assume assigned responsibilities.
  • Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.
  • Understand articulation systems.
  • Perform responsible and difficult clerical and administrative duties involving the use of independent judgment and personal initiative.
  • Respond to requests and inquiries from students, staff, or the public; effectively present information in person or on the telephone to students, staff, or the public.
  • Implement and maintain filing and record-keeping systems.
  • Independently compose and prepare correspondence and memoranda.
  • Plan and organize work to meet schedules and changing deadlines.
  • Work within the policies, functions, and requirements of area of assignment.