Senior Training Specialist (Remote)
About the role
This is a hybrid remote/in-office role. Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.
About the Team
You will join a team of 6-8 Training Specialists who author and deliver specialized training at live or virtual global Investigator Meetings and within related training contexts.
Responsibilities
Training Delivery & Execution: Deliver and manage technical training, demonstrations, and "Train the Trainer" sessions across multiple formats (Instructor-Led/Classroom, Webinar, and Remote) for internal and external clients.
Product Mastery: Proactively maintain comprehensive subject matter expertise on Medidata products, including newly released features and Patient Experience product workflows, applying this knowledge directly to clinical research training.
Congnitive Client Alignment: Conduct front-end needs assessments and work directly and proactively with clients, sponsors, and CROs to tailor highly customized training strategies, workflows, and templates for complex, multi-center global protocols.
Project & Priority Management: Manage logistical planning and project deliverables for multiple simultaneous training assignments with highly variable deadlines and conflicting stakeholder priorities.
Cross-Functional Collaboration: Build productive internal and external relationships, serving as a strategic "Voice of the Customer" to feed site and patient user-experience feedback back to Medidata Product and Engineering teams.
Change Management: Guide clinical trial sites and sponsors through the cultural and operational shifts of adopting decentralized clinical trial (DCT) technologies.
Team Leadership & Support: Aid in onboarding and mentoring new team members or those looking to familiarize themselves with new products and features.
Compliance & Problem Solving: Independently analyze and resolve complex training delivery problems, exercising independent judgment while adhering to standard Medidata guidelines and quality procedures under the guidance of leadership.
Qualifications
Communication & Presentation: Excellent written and verbal communication skills, with a proven track record of creating and delivering presentations, manuals, and technical documentation.
AI-Assisted Content Strategy: Familiarity with AI-assisted documentation strategies and structured content modeling designed to enable automation, improve content reusability, and drive efficiency in training lifecycle management.
Audience Adaptability: Ability to differentiate and tailor nuanced training content to diverse audiences throughout an organization, including clinical site staff, programmers, marketing, and executive management.
Clinical SaaS Expertise: Solid understanding of the clinical research industry (pharma/device/biotech) and clinical research SaaS technologies, including knowledge of Medidata products beyond Rave or CTMS.
Audit & Compliance Readiness: Ability to maintain meticulous training logs, version-controlled training artifacts, and documentation that can withstand sponsor or regulatory audits.
Independent Execution: Strong ability to work independently, manage complex study delivery, and navigate fluid client expectations.
Technical & Administrative Proficiency: Technical proficiency with the MS Office suite and experience defining technical training environments for classroom settings and via standard virtual training platforms (e.g., Zoom, WebEx, Teams).
Travel Flexibility: Ability to travel up to 50%, including weekends and international travel as necessary.
Bachelor's degree required; or equivalent years of experience in a Life Sciences, Biomedical, or Clinical Trial Operations discipline with technical training and/or Analytics expertise
3-5 years of experience in clinical/biomedical and/or software development environment
Exposure to diverse clinical trial phases (Phase I-IV) and complex therapeutic areas (e.g., Oncology, Rare Disease) where Patient Experience platforms face unique deployment challenges.