Senior Training Specialist - Insurance

What You'll Do

This role is responsible for developing, implementing, and delivering blended learning solutions to meet the training needs of our insurance team. Combining deep expertise in Property & Casualty insurance with a balance technical knowledge and training excellence, this role is critical to supporting operational efficiency.

WHO WE ARE

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU’LL LOVE WORKING AT AAA WASHINGTON

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES

• Develop, design, and implement department training curriculum.
• Deliver new hire and ongoing training programs to employees.
• Collaborate with employees to assess training needs for new initiatives.
• Work in tandem with department leaders to ascertain new training components for new product launches.
• Assess quality of training by using data and metrics to determine ROI on training programs.
• Develop and implement process improvements and efficiencies for training.
• Oversee desk audits of employee practices and procedures, and collaborate with leaders to determine training resources necessary to support improvement endeavors.
• Collaborate with leadership to review and test new product, system, and procedure implementation.
• Serve as a coach and mentor to training specialists in the department.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

MINIMUM QUALIFICATIONS

• Bachelor's degree (BA) in business or similar field, or equivalent experience.
• 3+ years’ training experience in insurance.

PREFERRED QUALIFICATIONS

• Possess knowledge of relevant industry trends, competitors, and leading customer strategies.
• 3+ years of experience working in industry technology, desktop publishing, or eLearning platforms.

SKILLS, KNOWLEDGE, AND ABILITIES

• Technical aptitude in systems and process improvement.
• Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
• Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
• Able to make sound and timely decisions, understanding the impact and implications and providing feedback on outcomes.
• Willing to take extra measures and independent action to solve problems and get work done when the situation calls for it.
• Capable of mentoring, motivating, and guiding others toward both individual and organizational goals.
• Highly effective facilitation and project management skills.

SALARY

Pay range: $$80,168.40-$90,372

BENEFITS WE OFFER

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education