Training Specialist - Insurance Operations

What you will be doing:

• Develop and deliver instructor-led, virtual, and e-learning training for:
  • Employees (claims, underwriting, customer service, corporate functions)
  • Independent agencies and producers
• Translate complex insurance products, underwriting guidelines, and operational requirements into clear, actionable training content.
• Facilitate onboarding and role-based training for new hires and newly appointed agencies/producers.
• Support training related to new products, pricing changes, system implementations, and process updates.
• Design and administer agency training programs aligned with underwriting appetite, risk selection standards, and operational expectations.
• Track agency training completion and support documentation needed for regulatory exams, audits, and carrier oversight.
• Manage training assignments, completion tracking, and reporting within the LMS or agency training platform.
• Maintain training curricula, schedules, and documentation for internal and external audiences.
• Produce completion and effectiveness reports for leadership, Compliance, and regulators.
• Collaborate with department leaders, Distribution, and Training leadership to identify training needs and performance gaps.
• Recommend training solutions that reinforce consistent execution and regulatory compliance.
• Support continuous improvement initiatives through targeted training interventions.
• Update training materials to reflect regulatory changes, underwriting updates, product changes, and system enhancements.
• Ensure consistency across employee and agency training content.
• Apply adult learning and instructional design best practices.
• Monitor the performance and progress of trainees during and after training, offering structured guidance and feedback.
• Collect feedback on sessions from attendees to use for future improvements to content and presentation.
• Develop and create training aids, as needed.
• Stay up to date with industry trends, regulations, and best practices related to P&C insurance.

What you already have:

• Education, Experience, and Licensing Requirements:
• Bachelor’s degree in Education, Instructional Design, Human Resources, Insurance or related field.
• Minimum 4 years’ experience supporting P&C insurance operations and/or agency distribution models.
• Minimum 3 years’ experience in training, learning & development, or operational instruction.
• Professional certifications in instructional design/adult learning or within the insurance industry (e.g., CPCU, AIC) are a plus.

Qualifications/Skills and Competencies:

• Strong facilitation and presentation skills.
• Strong knowledge of Property & Casualty insurance principles, products, and operations.
• Proficiency in using instructional design tools and e-learning platforms.
• Excellent organizational skills and attention to detail.
• Analytical mindset to assess training effectiveness and make data-driven improvements.
• Ability to adapt to changing environments and adjust training strategies accordingly.
• Strong interpersonal skills to collaborate effectively with diverse teams and individuals.
• Able to think critically and objectively.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
• Desire to live Slide's Core Values.

Slide Offers To You

• The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!
• Slide offers a comprehensive and affordable benefits package to cover all aspects of health...
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