Senior Training Specialist

Responsibilities

• Develop, manage, deliver, and evaluate all assigned training programs and offerings.
• Ensure programs are consistent and appropriate accountability exists.
• Plan to improve individual, organizational, or customer performance.
• Deliver class materials in an engaging and professional manner and evaluate student progress.
• Design, develop, deliver, and evaluate in-person and online learning programs.
• Collaborate with other members of the Learning and Development team to ensure business objectives are met through effective learning solutions.
• Work in partnership with subject matter experts to ensure training aligns with goals, policies/procedures of the organization, and the criteria of curriculum design and evaluation.
• Design and implement strategies to optimize knowledge in support of meeting and exceeding operational and internal goals and metrics.
• Perform all duties required for e-learning content launch, including course upload, testing, user assignment, and LMS administration.
• Evaluate the effectiveness of current and future training and communication offerings and make recommendations for improvement.
• Display consistent self-development and awareness of industry trends through research, meetings, and self-learning to enhance personal and departmental learning and development.
• Explore cutting-edge technologies or software to enhance course offerings or delivery mechanisms to learners.
• Ensure the integrity, consistency, and quality of the work of trainees through advocating for processes and decisions, management feedback, and driving new procedures and ideas.

Qualifications

• Proficient in training methodologies, curriculum development, and soft skills.
• Proficient in using and operating all remote learning tools independently (Zoom, Teams, etc.).
• Knowledge of new training methodologies (gamified learning, e-learning).
• High energy, enthusiastic, motivational training style; able to present in front of groups or on video.
• Strong critical thinking skills; excellent creative and conceptual thinking abilities.
• Strong communication skills, both verbal and written.
• Proficient in MS Products - strong knowledge of Microsoft Office and web-based systems.
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills.
• Strong attention to detail.
• Strong time management and multi-tasking skills; ability to prioritize assignments.