Senior Trainer, Clinical Education

About the role

Care Access is seeking an experienced Senior Trainer, Clinical Education to join our dynamic Clinical Education Team, part of the Global Expansion and Study Operations department.

Responsibilities

• Revise, expand, and optimize onboarding materials and workflows to create a standardized, role-specific, and site-relevant onboarding program.
• Deliver hands-on, in-person onboarding and provide ongoing virtual support during the initial integration period and beyond, ensuring continuous guidance and reinforcement of learning.
• Develop, review, and maintain documentation, training templates, study-specific training, and platform-specific user guides tailored to Care Access tools (e.g., ST, UPVIO, CRIO, IT Support and Supply Portal, Fusion Live, Safety Culture, etc.) and/or sponsor-provided platforms.
• Support the creation, review, and refinement of training curricula, role-specific training plans, and educational materials to ensure they meet organizational standards, regulatory requirements, and evolving operational needs.
• Collaborate with Subject Matter Experts (SMEs) and other stakeholders to ensure educational content reflects current regulatory standards, organizational priorities, and best practices in clinical operations.
• Audit and evaluate clinical competencies during onboarding and throughout training to ensure readiness and ongoing proficiency.
• Incorporate training analytics and performance data to continuously improve learning outcomes.
• Provide peer-to-peer support to the Trainer, Clinical Education staff members to strengthen clinical knowledge and consistency in practical delivery.
• Address complex site-level training challenges involving CRCs and site staff by assessing performance gaps, clarifying process expectations, and implementing corrective training to ensure compliant and effective study execution.
• Own day-to-day quality and effectiveness of CRC onboarding, including identifying systematic gaps in the implementation of learning modules by gathering site feedback, reviewing performance trends, and assessing knowledge retention; partners with Director, Clinical Education and Regional Management team to refine content, update materials, and enhance curriculum effectiveness.
• Serve as a subject-matter escalation point for Trainers and site leadership on CRC training issues.
• Facilitate regular development sessions with individuals or small groups and provide tailored resources to support performance growth and skill enhancement.
• Proactively identify trends in performance and recommend targeted interventions.
• Partner with internal departments launching new platforms or processes to ensure seamless implementation and supporting documentation.
• Lead small-group or site-specific training sessions to ensure team understanding of workflows and system usage.
• Develop supplemental training content to enhance existing virtual training programs. May collaborate with instructional designers to build e-learning modules and scalable training assets.
• Conduct regular (biannual or annual) clinical competency assessments to identify knowledge/training gaps and development opportunities.
• Deliver compliance refreshers and monitor adherence to SOPs, WIs, and regulatory requirements.
• Track training effectiveness using feedback loops, performance metrics, and evaluations.
• Continuously refine educational content and training delivery methods based on feedback, competency data, and evolving operational insights.
• Escalate concerns and recommend corrective actions as appropriate.
• Provide guidance on the application of educational content to role-specific responsibilities, protocol execution, and regulatory expectations.
• Collaborate with site leadership and study teams to proactively address knowledge gaps, support protocol adherence, and promote continuous learning.
• Ensure training engagement and understanding through follow-ups, feedback loops, and tailored investigator support when needed.

Qualifications

• Demonstrated ability to lead or co-lead cross-functional training initiatives.
• Strong understanding of clinical trial operations and site-based research environments.
• Skilled in evaluating training needs and designing competency-based learning solutions.
• High-level collaboration skills and ability to influence stakeholders across clinical and operational teams.
• Strong organizational and time management abilities to balance high travel with documentation and training development responsibilities.
• Preferred: working knowledge of Learning Management Systems (LMS) and digital collaboration platforms (e.g., Microsoft Teams) to support virtual training delivery and content management.
• Excellent verbal and written communication skills, with the ability to convey complex information in a clear and accessible manner.
• Flexible, solution-oriented mindset with the ability to adapt to evolving priorities and team needs.
• Strong change management skills to support adoption of new systems and workflows.
• Analytical skills to interpret training data and generate actionable insights.
• Bilingual or multilingual skills are a plus.

Skills

• Strong facilitation, instructional design, and coaching skills.
• Proficiency with digital tools and platforms (e.g., LMS, Microsoft Teams, clinical systems).
• Excellent communication, organization, and interpersonal skills.

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Pay

$100,000 - $130,000 USD per year for full time team members.

Schedule

This is a combined site-based and remote position potentially with up to 80% travel required across multiple Care Access sites to support onboarding, training delivery, site engagement, and ongoing clinical education initiatives.