Senior TPM - Hiring Our Heroes , Alexa Devices

This is a program for Active-Duty Military Members through Hiring our Heroes (HoH) Corporate Fellowship. It is for cohort-approved candidates or those eligible for an off-cycle fellowship. If you are not an Active-Duty Military Member, please do not apply through this posting. Completing this application will increase visibility of your candidacy for permanent placement at Amazon; however, it is NOT a guarantee you will be screened or provided an offer. This opportunity is for U.S. citizens who have served in the U.S. Armed Forces including Reserves and National Guard.

About the role

We are seeking a Senior Technical Program Manager to join the Alexa Devices team and be part of building Alexa+. In this role, you will lead the concept, development, and launch of Alexa devices. You will work closely with a high-energy team consisting of hardware, OS, and software engineering, user experience, finance, marketing, customer service, and Amazon leadership to ship devices to customers globally.

You will lead teams through high-complexity and ambiguity in product development cycles while building excellent intuition for one-way door decisions. You will work on hardware systems and platform software/OS, bringing your unique perspective into the complex systems that make great products. You will collaborate with a broad array of technical and non-technical stakeholders—from design to architecture and core technologies—through product development and commercialization. You will have visibility at the highest levels of Amazon Devices' leadership team.

You will innovate on new devices, features, and experiences while managing the operational rigor of rolling out high-quality devices on time and within budget. This role is ideal for someone with a strong customer focus, product sense, and an established track record in consumer technology products and connected devices.

Responsibilities

• Manage operational relationships with support teams and internal operations business partners to drive increased performance.
• Demonstrate analytical and quantitative skills and the ability to use hard data and metrics to back up assumptions and develop business cases.
• Effectively interact and collaborate with customers, project sponsors, technical product managers, and multiple internal teams to define and deliver complex solutions.
• Proactively recognize and drive opportunities to simplify processes.
• Contribute to and influence technical designs.
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.
• Lead the effective and efficient delivery of large, complex technical projects and programs.
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints.
• Identify, assess, track, and mitigate issues and risks at multiple levels.
• Create, maintain, and disseminate program information to stakeholders.
• Travel up to 25%.

A day in the life

As a Senior Program Manager at Alexa, your days are filled with exciting challenges. You'll lead team meetings to review campaign planning, orchestrate cross-functional collaborations to launch new products/features, and analyze performance data to drive future initiatives. One moment you're brainstorming global strategies, the next you're coordinating with stakeholders to keep multiple campaigns on track. While diverse, each day offers the thrill of shaping the future of streaming entertainment. Your role is key in connecting millions of viewers worldwide with their favorite content, making Alexa the go-to platform for seamless entertainment discovery.

About the team

The Alexa & Devices team is the driving force behind Alexa's global brand affinity. Our mission is to inspire a world where customers choose Alexa because it is the best streaming experience imaginable. We strive to continually surprise and delight customers with breakthrough marketing moments that spark joy, create wonder, and forge connection. We attract our customers with marketing that is rooted in sound strategic direction and executed with memorable creative expression. Our work resonates worldwide, and we scale our efforts to fuel the global growth of the Alexa brand and our products.

Requirements

• 7+ years of working directly with engineering teams.
• 5+ years of technical product or program management experience.
• 3+ years of software development experience.
• 5+ years of technical program management experience working directly with software engineering teams.
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules.

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.
• Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules.
• Experience defining KPIs/SLAs used to drive multi-million-dollar businesses and reporting to senior leadership.

Pay

• USA, CA, Sunnyvale: $171,000.00 - $231,400.00 USD annually
• USA, VA, Arlington: $148,700.00 - $201,200.00 USD annually
• USA, WA, Seattle: $148,700.00 - $201,200.00 USD annually

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, basic life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits at amazon.jobs/en/benefits.