Senior Teller (Main Bank)

Responsibilities

• Provides excellent customer service which includes prompt acknowledgment of the customer, maintaining a friendly and courteous disposition and a professional image, and accurately processing customer transactions.
• Processes a variety of transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders.
• Informs customers of bank products and services, features and benefits.
• Identifies customers’ needs and recommends products and services and/or refers customers to appropriate staff.
• Maintains and balances daily cash drawer, other receipts daily, ATM (Automatic Teller Machine) when required, and assists in vault, TCD, and/or TCR balancing.
• Verifies customers' signatures, account ownership, and identification.
• Utilizes banking system to obtain account numbers and balances to research customers’ transaction questions and to process address changes.
• Processes mail, night-drop, and ATM deposits.
• Scans and uploads documents to be forwarded or uploaded to the appropriate file or department.
• Runs loose coins for customers and non-customers.
• Secures and seals bagged loose coins from the coin machine to the vault.
• Performs branch opening and closing duties as scheduled and in line with security and dual control requirements.
• Affords assistance to tellers with escalated and complex transactions.
• Reviews other teller transactions and provides overrides, as appropriate and within assigned limits.
• Helps conduct research on outages and relays information to branch management and research department.
• Performs vault duties including ordering and verifying coin and currency received from bank, preparing outgoing coin, disbursing change orders to tellers.
• Verifies cash received or distributed by vault and balances the vault as scheduled.
• May assist branch management and/or lead teller with teller reports, including audit and shipment logs.

Qualifications

• A high school diploma, general education degree (GED), or equivalent required.
• At least one year teller experience required.
• Excellent verbal, written and interpersonal communication skills.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division with basic calculator skills.
• Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
• Excellent time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Must be self-motivated with strong attention to detail and high level of accountability.

About the role

PlainsCapital Bank is seeking a Senior Teller to process a variety of financial transactions including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders. Additionally, the Senior Teller will assist tellers and other front-line staff with more complex transactions and will provide overrides/approvals on escalated transactions.

Benefits

• 11 Paid Holidays
• 15+ days of PTO
• 401k Matching
• Health Benefits