Senior Technology Trainer

Job Description

The Senior Technology Trainer designs and conducts general and legal-specific training programs for the firm’s personnel utilizing classroom, eLearning, and individualized training forums. This position ensures personnel comprehend the necessary software technology applications, tools, and features to perform the core functions of their jobs efficiently.

Essential Functions And Responsibilities

• Analyze trends and user feedback to understand training needs
• Design, promote, and evaluate technology training and orientation programs to meet user needs
• Deliver in-person and virtual training designed to motivate participants, encourage engagement, and increase productivity, adapting training style as needed; includes new hire onboarding training and follow up, regional training, and customized training for practice groups, departments, teams, and individuals
• Troubleshoot and provides end user support related to software issues; tracks and resolves tickets in the IT Help Desk ticketing system based on internal resolution guidelines
• Create and maintain training materials, including outlines, reference guides, tips, visual aids, eLearning, communications, and course invitations
• Maintain firm-wide and regional office training schedules
• Work with IT and administrative leadership to identify training priorities and strategies
• Manage course sessions and user progress/attendance in the Firm’s Learning Management System (LMS)
• Analyze training program feedback, establish quality benchmarks, and develop improvement strategies
• Prepare training progress reports and summarize findings for team management
• Collaborate with IT teams to evaluate and test system upgrade functionality
• Collaborate with other IT teams on special projects as needed
• Absorb and assist with coaching, mentoring and leading team members as needed

Job Specifications

• Bachelor’s degree preferred
• At least five (5) years of related work experience
• Excellent written and verbal communication skills
• Excellent analytical skills
• Strong motivational and presentation skills
• Strong organizational skills
• Advanced knowledge of MS365 Suite
• Advanced knowledge of eLearning software, including video creation and online training tools
• Advanced knowledge of desktop productivity and document management software
• Experience with a Learning Management System
• Experience with GenAI tools and platforms
• Experience with macOS preferred
• Ability to work effectively in a fast-paced and changing environment
• Ability to work flexible and/or fluctuating work hours
• Ability to work independently and under own direction and initiative
• Ability to learn new concepts and skills quickly
• Occasional travel required

Target Hiring Range

$102,000 - $130,000

Physical Demands And Work Environment

• Sit, use hands, reach with hands and arms, stoop, talk and hear
• Occasionally lift up to twenty (20) pounds
• Typical indoor office environment

Disclaimer

The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.