Senior Technology Trainer

About the role

Allen Matkins, a law firm with over 285 attorneys, was founded with deep roots in real estate and has grown to include prominent litigation, corporate, tax, labor and employment, land use, and environmental practices. The firm is known for its market-leading solutions, pragmatism, and commitment to hiring and developing top talent.

Responsibilities

• Lead the design, delivery, and continuous improvement of firm-wide training programs for attorneys and staff
• Provide expert-level training on Microsoft 365 (including CoPilot), NetDocuments, document automation tools, and technology processes related to legal workflows
• Train all incoming attorneys and business professionals on standard applications, systems, and firm procedures
• Deliver instructor-led, virtual, one-on-one, and just-in-time training sessions tailored to audience needs
• Develop and facilitate specialized training workshops (e.g., Genius Bar, Training Roundtables)
• Partner with managers and practice group leaders to assess, coordinate, and prioritize training needs
• Serve as a subject-matter expert on core and specialized applications, as assigned
• Evaluate needs, proactively identifying knowledge gaps and opportunities for training and process improvements
• Collaborate with managers and attorneys to assess individual and group learning needs and provide targeted recommendations and follow-up support
• Shadow users to gain real-world insight into workflows and technology usage to enhance training effectiveness
• Recommend and support improvements to training methodologies, processes, and documentation
• Create, customize, and maintain in-house training materials and firm-standard documentation
• Adapt vendor-provided documentation to align with firm and departmental standards
• Develop and manage training content across multiple formats, including: course outlines and curricula, handouts, manuals, and exercises, quick reference guides, and intranet/email tips, videos, eLearning modules, and assessments
• Create, assign, and track service tickets in the ticketing system to ensure timely completion
• Serve as escalated support for software-related categories
• Work closely with other team members to identify and suggest resolutions and improvements
• Analyze Service Desk ticket trends to identify training opportunities

Qualifications

• High school diploma or equivalent required; college degree preferred
• 5+ years of experience in technical training and content authoring, including the design, development, and delivery of training programs and reference materials required
• 5+ years of experience in a law firm required
• Advanced skills in Microsoft Word, Excel, CoPilot, and Adobe Acrobat
• Hands-on experience using custom Word templates
• Familiarity with document management systems and other legal applications/processes, specifically NetDocuments
• Experience with legal-centric AI tools and AI-related training is preferred
• Willingness to travel to other offices
• Flexibility to work after hours
• Project a professional, engaging demeanor and provide a positive, high-energy learning environment
• Recognized as a positive and motivational force on the team
• Understand when to escalate issues
• Understand multiple projects in order to integrate them into business solutions
• Ability to adapt content to the target audience
• Ability to adapt quickly to new applications and technologies