Senior Technical Trainer

Responsibilities

• Design, develop, organize, and deliver comprehensive technical training and related materials in support of customers and/or company employees
• Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions
• Ensure training materials reflect current CACMS features, updates, and best practices
• Create documentation for standardized data collection, inspection, and collaboration processes
• Provide daily status reporting to management and customers during training activities
• Complete and submit all reporting requirements in a timely manner
• Establish and maintain positive relationships with Posts, domestic offices, and other stakeholders
• Communicate effectively with both technical and non-technical audiences
• Work independently and within small teams to support various software and system-related tasks
• Work with customer and functional organizations to establish training content and objectives
• Able to follow defined processes and document any issues/problems clearly
• Ensure training material reflects current product features
• Able to work after-hours and weekends as needed to support overseas or domestic training tasks
• Coordinate training schedules, logistics, and participant communications
• Track training completion rates and maintain accurate records in learning management systems
• Evaluate training effectiveness through assessments, surveys, and performance metrics

Requirements

• Bachelor’s degree in engineering, computer science, mathematics, education, business administration or management information sciences
• 8 years of experience in Training and/or Information Technology
• Experience in delivering software applications training to end users on in a classroom, and/or one-on-one setting, and/or virtual or other equivalent teaching experience
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated initiative, sound judgment, effective decision-making
• Must be able to travel up to 25% domestic and internationally

Preferred Qualifications

• One or more technical certifications (Microsoft Certified Trainer, Microsoft Certified Educator, MS Endpoint Administrator, etc.) highly preferred
• Experience training end users on complex hardware and software solutions highly preferred
• Experience delivering technical training via remote training tools such as MS Teams and Cisco Webex
• Experience with Salesforce

Minimum Qualifications

• US Citizen and able to obtain and maintain an Interim Secret clearance prior to starting this position

Physical Requirements

• Must be able to remain in stationary position for up to 50% of the time
• Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer
• Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customers
• Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
• Must be able to deliver presentations as needed
• Must be able to review; decipher and understand program manuals; software/hardware manuals; training manuals; etc.
• The majority of work will be performed within a professional office environment
• Must be able to lift and move computer and other equipment up to 50 lbs. in weight, as well as being able to push a wheeled dolly with multiple computer systems loaded
• Position may require bending, kneeling, or crawling to get to cables under/behind furniture and server racks
• Must be able to fly on international flights up to 18 hours