Senior Technology Sales Specialist

Job Duties and Responsibilities

• Provide product and solution information to customers within an assigned territory.
• Assess customer business communication needs, conduct analyses, and develop benchmark demonstrations, proposals, and value propositions that exceed customer requirements using a consultative sales approach with Federal Department of Defense and Civilian organizations.
• Organize and manage post-sale delivery and implementation of Ricoh solutions at customer locations.
• Serve as the primary point of contact for all sales-related documentation.
• Proactively identify and develop new customer opportunities by reviewing leads, participating in customer business planning, and delivering solution proposals aligned with sales management direction.
• Engage in strategic account planning; proactively identify, assess, and develop action plans for at-risk customers.
• Maintain accurate and detailed records of account activity within the sales database.
• Identify and engage key contacts within assigned accounts through strategic outreach and relationship-building activities.
• Perform additional duties as assigned.

Qualifications

• Typically Required:
• Bachelor’s degree or equivalent related experience.
• Minimum of five (5) years of successful business-to-business sales experience, including at least two (2) years selling to Federal Department of Defense and Civilian organizations.
• Knowledge, Skills, and Abilities:
• In-depth knowledge of sales methodologies and processes within a matrixed environment, particularly supporting Federal Department of Defense and Civilian organizations.
• Strong negotiation, written, verbal, and presentation skills.
• Excellent interpersonal, time management, and self-motivation capabilities.
• Demonstrated business acumen and leadership skills.
• Proven ability to collaborate with or lead cross-functional teams to develop and execute account strategies.
• Strong knowledge of industry products and services.
• Ability to build and maintain key relationships across departments and lines of business to support account success.
• Analytical skills to interpret complex data from multiple sources and translate insights into actionable solutions.
• Proficiency with standard computer applications, including Microsoft Office Suite.

Working Conditions, Mental and Physical Demands

• Work is primarily performed in an office environment with standard lighting, ventilation, temperature, and noise levels.
• Position is largely sedentary but may require occasional walking, standing, bending, reaching, or lifting items typically weighing less than 10 pounds (e.g., files, papers, small equipment).
• Requires moderate manual dexterity and routine use of tools such as keyboards, calculators, and basic office equipment.
• Involves regular travel to customer sites, which may or may not be accessible via public transportation.