Senior Technology Helpdesk Technician

About the role

The Senior Helpdesk Technician delivers hands-on technical support to employees at our Spokane office, providing outstanding customer experience while resolving a wide range of hardware, software, and systems issues. The ideal candidate combines strong deskside support experience with excellent communication skills, adaptability, and the ability to prioritize effectively in a dynamic environment.

Responsibilities

• Provide in-person and phone-first technical support to staff in the Spokane office and remote locations.
• Perform new hire builds, PC replacements, imaging, and software deployments.
• Support and troubleshoot Windows OS, Microsoft 365/Office applications, and related productivity tools.
• Manage and troubleshoot endpoints using SCCM/Intune and Azure Active Directory.
• Handle printer support, peripheral management, and general deskside hardware issues.
• Participate in on-call rotation and respond to escalated or time-sensitive issues.
• Aid with light project management tasks including tracking, coordination, and follow-through on IT initiatives.
• Maintain accurate documentation of issues, resolutions, and asset information.
• Serve as an escalation resource for less experienced helpdesk staff.

Requirements

• Required Customer-first instinct. In-person or on the phone is your first move, not a chat window or ticket queue.
• Executive presence. Strong communicator, punctual, and polished.
• Adaptability. Priorities will shift — sometimes mid-task.
• Strong work ethic. 5 years of helpdesk or deskside support experience; deskside/field support backgrounds strongly preferred over pure service desk roles.
• Strong working knowledge of Windows 10/11, Microsoft 365, and common enterprise business applications.
• Hands-on experience with endpoint management tools such as SCCM/Intune and Azure Active Directory.
• Demonstrated ability to support AV systems for meetings and events.
• Excellent verbal communication skills — comfortable engaging with senior executives and leadership.
• Able to manage competing priorities in a fast-paced, executive-facing environment.
• Availability for on-call rotation and the 7:00 AM – 3:30 PM in-office shift at our Spokane location.

Preferred

• Light project management experience — tracking tasks, coordinating with vendors or teams, managing timelines.
• Experience with new hire onboarding builds, PC refresh/replacement programs, and software deployments.

Skills

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft certifications focused on Microsoft 365 or Windows OS support
• ITIL Foundation

Benefits

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision coverage with low or zero deductible options and low out-of-pocket maximums
• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University

Pay and Schedule

The pay range for this position is $28.00 - $41.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.

Schedule

The Senior Helpdesk Technician will be available for the 7:00 AM – 3:30 PM in-office shift at our Spokane location.