Senior Helpdesk Technician

Responsibilities

• Resolve complex technical issues
• Support users across multiple channels
• Provide remote jobsite support
• Assist with network rack setup
• Cookordination with vendors

Requirements

• A minimum of 5 years of Helpdesk or IT support experience

Qualifications

• A+ Certification
• Technical project lead experience
• Knowledge, Skills and Abilities: Strong organizational, communication, interpersonal and analytical skills
• Excellent customer service skills with strong attention to detail
• Provide end-user and guest support for conference rooms
• Prioritize competing work and project requests
• Communicate clearly and effectively with co-workers with a wide range of technological skill levels
• Work effectively and collaboratively with other team members
• Strong problem-solving skills including the ability to research possible solutions
• Research and implement new IT technologies that leverage automation and AI
• Security Clearance: Must be a U.S. citizen and able to obtain clearance access to jobsites

Benefits

• Employer-sponsored health and life insurance
• Paid time off for sick leave, maternity/paternity leave, jury duty, and vacation
• Retirement options like 401(k) plans

Pay

$70,000.00 - $85,000.00

Schedule

Monday-Friday, 7:30 AM to 4:30 PM