Senior Technician - Knoxville, TN

This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

About the Role

The Senior Technician is a heavy equipment mechanic specializing in the modernization and repair of cranes. This role involves routine maintenance, troubleshooting, repairs, and upgrades, as well as solving complex problems when cranes malfunction. The position requires self-sufficiency, leadership abilities, effective communication, and professionalism to lead field technicians and serve as a liaison between management and customers. The role operates in a safety-first environment and may require on-call, after-hours, or weekend services to meet customer needs.

Responsibilities

• Be on-call and provide after-hours services as required.
• Troubleshoot, repair, inspect, and upgrade industrial hoists and cranes at customer locations.
• Train and mentor field technicians.
• Perform OSHA-required hoist and crane inspections and generate inspection reports and repair orders.
• Communicate daily with the Service Manager and Branch Manager to schedule and complete work.
• Consult with customers regarding repair and safety issues and provide recommendations for service improvements.
• Maintain all company-issued equipment, vehicles, and assets in safe and proper working order.
• Operate tools, equipment, and vehicles safely and responsibly; report any deficiencies to a supervisor.
• Maintain a supply of company forms and miscellaneous materials in the company vehicle.
• Work collaboratively in a team environment.
• Attend company-provided trainings and seminars as required.
• Participate in the HCSG 5 Marks program.
• Perform other duties as assigned.

Requirements

• At least 5-7 years of crane repair experience or 3-4 years of electrical and/or mechanical experience in lieu of crane repair and maintenance.
• Must pass a pre-employment drug test and background check (DISA) and submit to random and annual drug testing.
• Valid driver’s license and acceptable driving record.
• Commitment to working and driving safely.
• Willingness to work at heights.
• Basic computer skills for web-based crane inspection programs.
• Strong communication skills; ability to work independently or as part of a team.
• Knowledge of hand tools and/or possession of personal hand tools.

Physical Demands

The work is labor-intensive. Must be able to lift up to 50 lbs daily and up to 100 lbs on rare occasions. The position requires frequent climbing, balancing, stooping, crouching, overhead reaching, bending, squatting, prolonged standing, and sitting (90% of the time). Occasional pushing, pulling, kneeling, and crawling are also required. The role involves hand-eye coordination and working at heights exceeding 50 feet daily. Travel may be required (20-50%), including out-of-town assignments, on-call duties, overtime, and varying shifts to accommodate customer and branch needs.

Work Environment

Work is performed inside or outside, depending on customer requirements, with exposure to extreme temperatures (e.g., exceeding 120°F in summer). The position involves frequent exposure to noise, heights, fumes, dust, and odors.

Qualifications

• High school diploma or GED (required).
• Vocational/technical training certificate (preferred).

Pay

$5,000 sign-on bonus.

Schedule

Full-time, on-site role. Requires availability for on-call, after-hours, and weekend services as needed.