Senior Technical Support/System Admin (TS/SCI Required)

Position Overview

We are seeking a highly skilled Senior Technical Support Analyst to support a secure, enterprise IT environment operating within the telecommunications mission-critical environments. This role supports mission-critical infrastructure and end users in highly secure, regulated environments where uptime, precision, and security are essential.

Key Responsibilities

• Provide Tier 2 and Tier 3 technical support in a large enterprise
• Deliver white-glove support to executives, government, and high-security users
• Support secure room environments and restricted access systems
• Perform workstation and laptop imaging, setup, deployment, and repair
• Provide remote support using Microsoft Teams and remote management tools
• Install, configure, repair, and update enterprise applications (including Microsoft 365)
• Support Windows 10/11 operating systems and provide Linux familiarity support
• Manage Active Directory (user accounts, OU administration, password resets, troubleshooting)
• Configure and maintain local and network printers, including label printing solutions
• Support mobile devices (iOS and Android) including setup, deployment, and lifecycle management
• Manage IT hardware inventory, decommissioning, and asset tracking
• Support MFA systems including RSA, DUO, and hardware/software tokens
• Perform basic network troubleshooting (patch cables, ports, wireless connectivity, DHCP/DNS validation)
• Cook up vendor-managed printer maintenance schedules and service agreements

Required Skills & Experience

• 4+ years of IT Support / Desktop Support / System Administration experience in medium to large enterprise environments
• Hands-on experience with Windows OS, Microsoft 365, Active Directory
• Strong troubleshooting skills across hardware, software, and enterprise systems
• Experience supporting remote users using remote management tools and Teams
• Strong customer service and communication skills with ability to support non-technical users
• Highly Desired Skills:
• Linux support experience (Ubuntu, CentOS, Rocky Linux 9)
• Endpoint Central or similar endpoint management tools (encryption, AV, malware protection)
• MFA hardware/software token support
• Experience with enterprise applications such as Epicor Manage2000, Collect 2000, Aegis Fusion, Factory Logix, Filebound, or Revalize Pro.
• FileNetworking fundamentals (DNS, DHCP, TCP/IP, wireless troubleshooting)

Qualifications & Requirements

• U.S. Citizen or Green Card holder required
• Security Clearance (Top Secret or equivalent) required
• Certifications such as CompTIA A+, Network+, MCP, or Microsoft 365 Modern Desktop Administrator are highly preferred
• Strong analytical and problem-solving abilities in high-pressure environments
• Excellent communication skills (verbal and written)
• Ability to work independently and collaboratively in a team environment
• Strong organizational skills and attention to detail