Senior Technical Support Analyst

About the role

The Senior Technical Support Analyst provides technical support and troubleshooting assistance to customers, dealers, and internal teams to help resolve complex equipment and service issues. This role involves analyzing problems, coordinating with cross-functional departments, and ensuring repairs, documentation, and processes meet company and industry standards. The ideal candidate has strong technical knowledge, problem-solving abilities, and communication skills, along with experience supporting customers in a fast-paced service environment.

Responsibilities

• Support international dealers and body builders to provide repair and diagnostic support
• Provide feedback on publications to our publication teams
• Escalate trending failure modes to the service engineering team
• Future travel to dealer locations is a possibility

Qualifications

• High School Diploma
• 4+ years of field service engineering, automotive service, or truck service experience
• Experience with diesel
• 2+ years of customer service experience

Additional Skills

• Bachelor's degree
• Microsoft Office experience
• Excellent written and verbal communication skills
• Class 8 Truck experience
• Critical thinking and problem solving