Senior Technical Program Manager, Global Services for Devices

About the role

Amazon's Global Services for Devices (GSD) team is seeking a Senior Technical Program Manager to own the delivery of services that run on every warehouse handheld device across Amazon's global fulfillment network. We build the software layer between the associate and the device: identity, authentication, real-time tracking, printing, provisioning, and the home screen experience. Our services authenticate every device session, track device location and handling behavior, deliver configuration to hundreds of thousands of devices, and provide the printing infrastructure that keeps fulfillment moving.

Key job responsibilities

• Own the lifecycle of cross-functional programs spanning identity services, device tracking, printing infrastructure, and fleet-scale mobile applications. Define mission, objectives, success criteria, and delivery milestones.
• Drive architecture decisions by understanding system boundaries, scaling constraints, and failure modes across serverless backends, Android applications, and IoT messaging systems.
• Translate undefined requirements into actionable plans with clear dependencies and risk mitigations. Define program scope where none exists.
• Negotiate priorities and resources across teams. Unblock delivery by finding paths forward where teams have competing constraints.
• Cook up multi-service launches that require synchronized delivery across backend services, Android applications, and operator tooling.
• Own organizational roadmap contributions including OP1/OP2 narratives. Write 6-pagers and present to Directors and VPs.
• Reduce exposure to failure modes: insufficient requirements, cross-team misalignment, untested assumptions, and architecture that does not match the business case.

A day in the life

Mornings start with standup and reviewing program status. You spend focused time reading a design document for a new device tracking feature, identifying a dependency on a partner team's API, and scheduling a working session to resolve the interface contract. After lunch you run a cross-team alignment meeting where the identity service team and the Android application team need to align on a credential delivery mechanism and rollout sequence. Later you review deployment metrics for a recently launched feature at pilot sites, notice adoption is tracking below target, and draft a follow-up plan. You close the day by updating your program narrative with current status and next actions.

Amazon offers

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

About the team

Global Services for Devices sits within OTS Device Technologies and owns the service layer that makes Amazon's mobile device fleet functional, secure, and manageable at scale. We build and operate:

• Identity and authentication services that lock devices at the OS level and provide SSO to all warehouse applications
• Real-time device tracking and recovery systems that reduce device loss across fulfillment sites
• Impact detection and coaching that reduces device damage rates
• Printing infrastructure that abstracts multi-vendor printer hardware behind a unified interface
• Fleet provisioning and configuration delivery for hundreds of thousands of devices
• The device home screen experience and per-user preference roaming
• Operator tooling that gives site leadership self-service control over their device fleet

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in engineering, computer science or equivalent

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Experience (non-internship) in professional software development
• Experience developing mobile apps for Android or other platforms
• Experience with AWS technologies