Senior Technical Program Manager, Device Software & Services

Key job responsibilities

Lead program execution for horizontally-scaled services supporting all Amazon device product lines
Drive cross-team alignment on technical standards and delivery milestones that impact millions of customers
Partner with engineering teams to balance speed with scale, finding practical paths forward
Build trust with diverse stakeholders by making program value visible and communicating progress clearly
Influence technical priorities and organizational changes to enable innovative customer experiences

Basic Qualifications

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 5+ years of technical program management working directly with software engineering teams experience
• 3+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Experience working with customers with a passion for delivering exceptional service, or experience in technical support and experience that includes strong analytical skills, attention to detail, and effective communication abilities