Senior Technical Program Manager, Device Software & Services

Key job responsibilities

• Lead complex cross-functional technical programs from conception through delivery
• Define and drive program strategy, roadmaps, and success metrics
• Cook up and drive delivery across multiple service teams
• Identify and escalate risks effectively to drive timely resolution

Technical Leadership

• Review and influence technical designs and architecture decisions
• Champion AI/ML integration opportunities to automate workflows and enhance developer productivity across the platform
• Define integration approaches that scale across multiple services
• Create technical implementation plans that balance speed and quality

Stakeholder Management

• Build and maintain relationships with engineering teams and senior leadership
• Drive alignment and resolution of contentious technical issues
• Negotiate resources and priorities across organizational boundaries
• Provide timely and clear updates on program status and risks

Problems You'll Solve

You'll dive deep into architecture discussions with senior engineers, coordinate complex technical programs across teams, and find elegant solutions to challenging integration problems. Your impact comes from making complex systems work together seamlessly and helping diverse technical organizations deliver faster for our customers.

About The Team

Alexa, Echo, Fire TV, Kindle, Ring, and more that enrich the lives of millions of customers worldwide. We provide the essential tools and services that power the development of these devices, from concept to launch and beyond. Our team builds the unified development platform that brings together these diverse tools and services. We're reimagining how Amazon builds devices at scale by simplifying complex technical processes and creating standardized patterns that help teams work more efficiently to bring new products to life.

Basic Qualifications

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 5+ years of technical program management working directly with software engineering teams experience
• 3+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Experience working with customers with a passion for delivering exceptional service, or experience in technical support and experience that includes strong analytical skills, attention to detail, and effective communication abilities