Senior Technical Program Manager, Service Engineering
About the role
Zoox is building the future of autonomous mobility and scaling the service and support of its growing vehicle fleet is a critical part of this mission. You will play a key role on the Manufacturing Engineering team, driving cross-functional alignment across Vehicle Engineering, Manufacturing Operations, and BaseOps organizations.
Responsibilities
Establish and maintain clear program reporting and KPIs to communicate status, risks, and accomplishments to stakeholders.
Lead cross-functional planning and execution to scale vehicle testing operations and align day-to-day activities with corporate goals and program milestones.
Proactively identify, escalate, and drive resolution of issues impacting testing efficiency and manufacturing readiness.
Track and drive key service performance metrics, including Mean Time Between Failures (MTBF), Mean Time to Diagnose (MTTD), Mean Time to Repair (MTTR), fleet-level availability, and Bot-to-Technician ratio.
Lead effective communication and coordination across teams by establishing processes, leading meetings, and ensuring alignment on deliverables, timelines, and risks.
Qualifications
BS or MS degree in an engineering or management discipline
10+ years of experience in manufacturing operations, engineering, program management, or fleet operations
Strong track record in managing complex cross-functional projects or programs
Experience with documentation tools such as Jira, Smartsheet, or Confluence
Bonus Qualifications
PMP Certificate
Prior experience working in a startup or automotive environment
Experience in launch and scaling of volume production
Pay
$186,000 - $223,000 a year Base Salary Range
Schedule
Not specified