Senior Technical Program Lead

About the role

Responsible for analyzing and directing IT-related activities of the organization/program with managerial responsibilities for staff assigned to the IT department or program. Accountable for ensuring continuity of computer, network, and application services for users throughout the organization and external customers through planning, technical leadership, and project management.

Provide strategic direction for all FA1 operations and transformation initiatives. Own automation roadmap and lead adoption of IaC, RPA, orchestration, and AIOps. Manage vendor relationships (AWS, Azure, VMware, Microsoft, Oracle). Coordinate with FA2, FA3, and FA4 leads for integrated service delivery. Present at monthly PMRs and quarterly leadership briefs. Manage risk register and escalate critical issues. Oversee 24x7 operations and on-call rotation management. Drive year-over-year efficiency improvements and cost reduction.

Responsibilities

• Analyze and direct IT-related activities of the organization/program.
• Ensure continuity of computer, network, and application services for internal and external users.
• Provide strategic direction for FA1 operations and transformation initiatives.
• Own automation roadmap and lead adoption of IaC, RPA, orchestration, and AIOps.
• Manage vendor relationships (AWS, Azure, VMware, Microsoft, Oracle).
• Coordinate with FA2, FA3, and FA4 leads for integrated service delivery.
• Present at monthly PMRs and quarterly leadership briefs.
• Manage risk register and escalate critical issues.
• Oversee 24x7 operations and on-call rotation management.
• Drive year-over-year efficiency improvements and cost reduction.

Requirements

• Bachelor’s Degree in IT, Computer Science, or a related field, or equivalent relevant experience; Master’s Degree preferred.
• 8+ years of IT infrastructure management experience with 5+ years leading large-scale automation/cloud transformation programs.
• Public Trust Clearance (or ability to obtain).
• US Citizenship required.

Skills

• Expert knowledge of AWS/Azure cloud platforms and IaC (Terraform/CloudFormation).
• PMP or equivalent program management certification.
• Strong communication skills for C-level stakeholder engagement.
• Ability to think long-term and establish achievable action plans.
• Proven experience identifying operational issues and recommending and implementing strategies to resolve them.
• Actively looks for ways to help people in the most effective manner.
• Uses logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Understands the implications of new information for both current and future problem-solving and decision-making.
• Proven experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve them.

Pay

$120,000 – $250,000