Senior Technical Lead / System Administrator(iCertis / CLM, SaaS, API)

About the role

Location: 101 Church Street NY (Onsite). This is NOT a traditional System Admin/support/ticket‑management role. Earlier candidates were rejected because they were too operational/admin‑focused and not technical enough.

Responsibilities

• Act as the technical owner from the Healthfirst side: vet vendor solutions technically.
• Challenge vendors where needed.
• Guide the internal admin team and help make the team more self‑sufficient.
• Understand business workflows and UI, map workflows to APIs/integrations.
• Discuss architecture confidently with vendors.
• Provide onsite presence to lead and guide multiple teams.

Requirements

• Senior Technical SaaS Platform Lead / CLM Technical Owner / Integration‑focused System Architect‑Admin hybrid background.
• Strong emphasis on APIs and integrations.
• JSON schema understanding.
• SaaS platform architecture knowledge.
• Enterprise SSO / authentication flows experience.
• Ability to troubleshoot integration failures.
• Understanding of downstream impact of application changes.

Skills

• API design and integration.
• JSON schema validation.
• SaaS platform architecture.
• Enterprise SSO and authentication (SAML, OIDC, etc.).
• Integration troubleshooting and root‑cause analysis.
• Impact analysis for application changes.
• Experience with iCertis or CLM systems.
• Governance, Risk & Compliance (GRC) knowledge.
• Contract lifecycle management expertise.