Senior Technical Lead – IBM Sterling OMS

About the role

We are seeking an experienced and highly skilled Senior Technical Lead – IBM Sterling OMS to lead the design, development, integration, and support of enterprise Order Management solutions. The ideal candidate will have strong expertise in IBM Sterling OMS, enterprise integrations, order fulfillment processes, and technical leadership. This role requires hands-on experience in solution design, stakeholder collaboration, mentoring development teams, and delivering scalable OMS solutions within retail and eCommerce environments.

Essential Functions

• Lead the design, development, customization, and implementation of IBM Sterling OMS solutions.
• Provide technical leadership for OMS enhancements, integrations, and production support activities.
• Collaborate with business stakeholders and functional teams to analyze requirements and design scalable solutions.
• Design and implement solutions supporting order orchestration, inventory visibility, fulfillment, shipping, and returns management.
• Lead integrations between Sterling OMS and enterprise systems including ERP, WMS, POS, eCommerce platforms, and third-party logistics providers.
• Develop and review technical specifications, architecture documents, and solution designs.
• Troubleshoot and resolve complex production issues while ensuring system performance and stability.
• Conduct code reviews and ensure adherence to development standards and best practices.
• Mentor and guide developers by providing technical leadership and problem-solving support.
• Participate in Agile ceremonies including sprint planning, estimations, and technical roadmap discussions.
• Support deployment activities, release management, and post-production support.
• Maintain technical documentation, architecture diagrams, and operational runbooks.
• Drive continuous improvement initiatives focused on scalability, reliability, and operational efficiency.

Required Qualifications

• Bachelor’s degree in Computer Science, IT, Software Engineering, or a related field.
• 8+ years of IT experience, including 5+ years with IBM Sterling OMS.
• Strong expertise in Sterling OMS customization, configuration, APIs, Services, Agents, and workflows.
• Solid understanding of Order Management, Inventory Management, Fulfillment, Supply Chain, DOM, and Omnichannel processes.
• Hands-on experience with Java, J2EE, XML, XSLT, REST/SOAP APIs, Microservices, and enterprise integrations.
• Experience integrating OMS with ERP, WMS, POS, and cloud platforms (AWS, Azure, or GCP).
• Knowledge of relational databases such as Oracle or SQL Server.
• Strong troubleshooting, production support, leadership, and stakeholder management skills.
• Experience in Retail/eCommerce environments, Agile delivery, CI/CD, DevOps, and IBM Sterling Call Center/Inventory Visibility is a plus.

Delivery

Vancouver, Canada
Seattle, WA