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Jobs · Information Technology · California

Senior Technical Diagnostic Specialist

Intuitive · Santa Clara, CA · Today
On-siteInformation Technology$38–$51/hrFull-time

About the Company

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

About the Role

The Technical Diagnostic Specialist is responsible for supporting Service readiness for all incoming new products and for the transfer of products and processes to sustaining teams. This position works closely with engineering teams during the assembly, documentation, and testing of new products and processes. Responsibilities include executing test protocols, documenting results, evaluating new manufacturing process instructions, and providing feedback to engineering and manufacturing operations. Additionally, the role assists with developing and maintaining tooling, fixtures, and a clean, well-organized workspace.

Responsibilities

  • Serve as a recognized technical resource handling complex, cross-functional investigations with minimal oversight.
  • Provide Return Material Authorization (RMA) line support for failure analysis (FA), repair, and final test of products.
  • Use hand tools to disassemble, assemble, and repair mechanical and electrical components.
  • Provide process feedback to engineering, service, and training teams.
  • Assist with continuous improvement and updates of Service RMA procedures.
  • Support the qualification process for equipment, fixtures, and tooling.
  • Support training of Service Operations Technicians within mechanical and electronic assemblies.
  • Maintain 6S standards in assigned work areas.
  • Perform other duties as assigned by management/supervisors.

Requirements

  • Minimum 4-6 years of technical experience.
  • Associate’s Degree in Engineering (Mechanical, Electrical, Bioengineering, or related STEM field) in lieu of 2 years of experience.
  • Bachelor’s Degree in Engineering (Mechanical, Electrical, Bioengineering, or related STEM field) in lieu of 4 years of experience.
  • Proven ability to identify, troubleshoot, and propose solutions to electromechanical failure modes.
  • Effective use of troubleshooting and measurement equipment like oscilloscopes, multimeters, function generators, and test platforms.
  • Familiarity with hand tools and handling techniques for delicate electrical and mechanical components.
  • Knowledge of GMP, GDP, and Quality Systems Regulations.
  • Familiarity with Six-Sigma methods and ability to apply LEAN concepts.
  • Excellent communication and technical documentation skills.
  • Self-starter and motivated to work in a fast-paced and dynamic environment.
  • Proficient in MS Word, Excel, PowerPoint, and Outlook.
  • Ability to perform repetitious duties while standing/sitting for long periods of time.
  • Ability to lift up to 50 lbs.
  • Ability to travel up to 5-10% of the time.

Preferred Qualifications

  • Ability to perform complex failure analysis using proper engineering FMEA methods.
  • Proficiency in CAD software and familiarity with GD&T.
  • Experience with ERP systems (e.g., Agile, SAP).
  • Familiarity with machining, post-processing, and modification practices.
  • Experience in a relevant technical role, including but not limited to:
    • Manufacturing Technician
    • Service Technician
    • Repair Technician
    • Electronics Technician
    • Biomedical Equipment Technician
    • Aviation Maintenance Technician
    • Military Electronics/Mechanical Technician

Additional Information

Due to the nature of our business and the role, Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type.

This position may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information provided as part of the application will be used to determine eligibility for export licenses or a Technology Control Plan (TCP). Final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the start date.

Pay

The target compensation ranges are listed below. Base salary will be determined based on experience, skills, and qualifications.

  • Base Salary Range Region 1: $38 - $51
  • Base Salary Range Region 2: $32 - $43

Intuitive provides market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.

Schedule

  • Shift: Day

Workplace Type

  • Onsite - This job is fully onsite.

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