Diagnostics Technical Specialist

Responsibilities

• Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products.
• Identifies, quantifies, qualifies, tracks, and evaluates clinic pain points; facilitates, develops, designs, and implements clinic workflow processes that improve overall customer experience with diagnostic products.
• Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.
• Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.
• Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing, and summarizing all available information including detailed satisfaction information.
• Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through.
• Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes.
• Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments.
• Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach.
• Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.
• Able to safely lift and move 60 lbs.

Knowledge, Skills, Abilities Requirements

• Computer skills (i.e. Microsoft Office, Excel, Adobe)
• At least one year of experience working in a clinical setting.
• Basic knowledge of animal disease states preferred.
• Knowledge of diagnostic products, instrumentation, and clinic processes.
• Candidate must possess an analytical mindset and demonstrate critical thinking skills.
• Availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests.
• This position requires travel to multiple locations within the US and Canada.
• Typically works standard business hours, Monday through Friday.
• May be required to travel on a Sunday to be at a customer location Monday morning.
• Bilingual, Spanish or French is a plus.

Qualifications (Training, Education, & Prior Experience)

• Position requires an Associate degree with a bachelor's degree preferred or equivalent experience.
• A degree from a Veterinary Technology Program preferred.
• Experience in Veterinary Hospital highly preferred.
• Credentialed Veterinary Technician preferred.

About Zoetis

Zoetis, Inc., based in King of Prussia, Pennsylvania, is a global animal health company whose mission is to nurture the world and humankind by advancing care for animals. As the world’s leading animal health company, Zoetis discovers, develops, manufactures and commercializes vaccines, medicines, diagnostics and other technologies for companion animals, livestock and food safety. Zoetis is committed to supporting its employees’ careers and well-being, offering competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.