Diagnostic Technical Specialist
Zoetis · Jersey City, NJ · 2 wk ago
Science$69k–$100k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Content:
- Intro paragraph: "The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products. Anticipated travel within assigned territory as required (up to 80%)"
That's about the role. So we can put that under
About the role
with...
. - Responsibilities: list bullet points after "Responsibilities:" with bullet points starting with "·". Need to extract each bullet. List: · Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. · Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. · Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. · Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. · Provides post sale product installation and validation, applications and operations training. · Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. · Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. · Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. · Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. · Works closely with the Area Business Manager (ABM) and Diagnostic Solutions Consultant (DSC) to provide appropriate customer service in a team approach. · Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. · Ability to safely lift and move 60 lbs These are responsibilities. - Knowledge, Skills, Ability Requirements: bullet list after "Knowledge, Skills, Ability Requirements:". List: · Basic computer skills (ie. Microsoft Office, Excel, Adobe) · At least one year of experience working in a clinical setting. · Basic knowledge of animal disease states preferred. · Knowledge of diagnostic products, instrumentation, and clinic processes · Candidate must possess an analytical mindset and demonstrable critical thinking skills · Must have the availability and willingness to travel up to 75% of work week and flexible to accommodate customer visit requests. · This position requires travel to multiple locations within IA on regular basis. New hire initial trainings will be held in Union City, CA & Parsippany, NJ. National sales & training meetings as well as regional sales meetings will be scheduled in advance and will require out of state travel. · Typically works standard business hours, Monday through Friday. These could be under Requirements or Skills. The instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map. We have "Qualifications (Training, Education, & Prior Experience):" bullet list. List: · Position requires an Associate's degree with a Bachelor's degree preferred or equivalent experience. · A degree from a Veterinary Technology Program preferred. · Credentialed Veterinary Technician preferred. Then "Technical Skills and Competencies" bullet list: · Exemplifies early adopter behaviors for rapid learning ability. · Capably grows technical knowledge through relationships, creative solutions, and enhances customer loyalty. · Demonstrate expertise in veterinary terminology/science. · Skilled at making presentations. Ability to transport, set-up and demonstrate equipment quickly and effectively. · Balances strategic and tactical business requirements. · Demonstrated organizational, prioritization, and time management skills. · Strong ability to multi-task and work independently. · Valid Driver's License, clean driving record, auto insurance. These could go under Skills. Then Pay: "The U.S. base salary range for this full-time position is $69,000 - $100,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.This position is also eligible for short-term incentive compensation." That's pay info. Benefits: "In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.Visit zoetisbenefits.com to learn more." Schedule: "Typically works standard business hours, Monday through Friday." Already mentioned in Knowledge, Skills, Ability Requirements bullet. Could also be separate schedule section. We need to avoid duplication. We'll include schedule section with that statement. We must not include boilerplate like About Zoetis, Notice, Global Job Applicant Privacy Notice. Remove those. Now decide sections: - About the role: intro paragraph (including travel up to 80%). - Responsibilities: list of responsibilities bullet points. - Requirements: maybe combine Knowledge, Skills, Ability Requirements (basic computer skills, experience, etc.) and Qualifications (education). But we have separate headings for Requirements and Qualifications. So we can put knowledge/skills/abilities under Requirements, and qualifications (education, certifications) under Qualifications. - Skills: Technical Skills and Competencies list. - Benefits: benefits paragraph. - Pay: salary range paragraph. - Schedule: typical work hours. Check if any content missing: The travel up to 80% appears in intro; also travel up to 75% appears in Knowledge, Skills, Ability Requirements bullet. We should keep both? The intro says anticipated travel within assigned territory as required (up to 80%). The Knowledge bullet says Must have the availability and willingness to travel up to 75% of work week and flexible to accommodate customer visit requests. plus travel to multiple locations within IA etc. We'll keep both as they are distinct statements. Now produce HTML. We must not include markdown fences. Just raw HTML. Structure:About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Benefits
...
Pay
...
Schedule
...
Make sure to preserve all substantive info. Let's extract each bullet exactly. Responsibilities bullets (copy): 1. Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. 2. Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. 3. Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. 4. Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. 5. Provides post sale product installation and validation, applications and operations training. 6. Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. 7. Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. 8. Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. 9. Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. 10. Works closely with the Area Business Manager (ABM) and Diagnostic Solutions Consultant (DSC) to provide appropriate customer service in a team approach. 11. Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. 12. Ability to safely lift and move 60 lbs Requirements bullets (Knowledge, Skills, Ability Requirements): 1. Basic computer skills (ie. Microsoft Office, Excel, Adobe) 2. At least one year of experience working in a clinical setting. 3. Basic knowledge of animal disease states preferred. 4. Knowledge of diagnostic products, instrumentation, and clinic processes 5. Candidate must possess an analytical mindset and demonstrable critical thinking skills 6. Must have the availability and willingness to travel up to 75% of work week and flexible to accommodate customer visit requests. 7. This position requires travel to multiple locations within IA on regular basis. New hire initial trainings will be held in Union City, CA & Parsippany, NJ. National sales & training meetings as well as regional sales meetings will be scheduled in advance and will require out of state travel. 8. Typically works standard business hours, Monday through Friday. Qualifications bullets: 1. Position requires an Associate's degree with a Bachelor's degree preferred or equivalent experience. 2. A degree from a Veterinary Technology Program preferred. 3. Credentialed Veterinary Technician preferred. Skills bullets (Technical Skills and Competencies): 1. Exemplifies early adopter behaviors for rapid learning ability. 2. Capably grows technical knowledge through relationships, creative solutions, and enhances customer loyalty. 3. Demonstrate expertise in veterinary terminology/science. 4. Skilled at making presentations. Ability to transport, set-up and demonstrate equipment quickly and effectively. 5. Balances strategic and tactical business requirements. 6. Demonstrated organizational, prioritization, and time management skills. 7. Strong ability to multi-task and work independently. 8. Valid Driver's License, clean driving record, auto insurance. Benefits paragraph: "In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.Visit zoetisbenefits.com to learn more." Pay paragraph: "The U.S. base salary range for this full-time position is $69,000 - $100,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.This position is also eligible for short-term incentive compensation." Schedule paragraph: "Typically works standard business hours, Monday through Friday." About the role paragraph: "The Diagnostics Technical Specialist (DTS) provides onsite support to