Diagnostics Technical Specialist

Provides on-site support to veterinary clinics, laboratory research, and veterinary academic settings, ensuring the overall business health and customer satisfaction of an assigned territory. The primary purpose is to assist clinics with all aspects of implementation, training, operations, applications, and problem resolution for veterinary diagnostic products and services.

Responsibilities

• Ensure the success of relationships with assigned clinics to meet goals and objectives for improving utilization, increasing adoption, and minimizing implementation time of diagnostic products and services.
• Identify, quantify, qualify, track, and evaluate clinic pain points; facilitate, develop, design, and implement workflow processes to improve overall customer experience with diagnostic products.
• Respond to requests for on-site technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems.
• Provide guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.
• Deliver post-sale product installation, validation, applications, and operations training.
• Complete daily activity documentation, including detailed reports after customer visits by collecting, analyzing, and summarizing all available information, including customer satisfaction data.
• Demonstrate superb customer service skills, work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through.
• Understand general veterinary clinic operations, including diagnostic applications, financial limitations, training requirements, and workflow processes.
• Create and deliver training presentations clearly and effectively in both formal and informal environments.
• Work closely with the Area Business Manager (ABM) and Diagnostic Solutions Consultant (DSC) to provide customer service in a team approach.
• Identify and report opportunities for additional analyzer and consumables utilization in customer accounts, as well as new opportunities through referrals from existing customers.
• Ability to safely lift and move up to 60 lbs.

Requirements

• Basic computer skills (e.g., Microsoft Office, Teams, Excel, Adobe, A.I. software).
• At least one year of experience working in a clinical setting.
• Basic knowledge of animal disease states (preferred).
• Knowledge of diagnostic products, instrumentation, and clinic processes.
• Analytical mindset, coachability, and critical thinking skills.
• Availability and willingness to travel up to 75% of the workweek, with flexibility to accommodate customer visit requests.
• Travel to multiple locations within the area, with a focus on Athens/Augusta, GA and Greenville, SC on a regular basis.
• Initial new hire trainings will be held in Union City, CA; Malvern, PA; and Parsippany, NJ.
• National Sales Meetings and POA meetings will require out-of-state travel.

Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• Degree from a Veterinary Technology Program (preferred).
• Credentialed Veterinary Technician (preferred).

About the Company

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture, and commercialize vaccines, medicines, diagnostics, and other technologies for companion animals and livestock. Our award-winning culture focuses on colleagues' careers, connection, and support, offering competitive healthcare and retirement savings benefits, along with programs to support employee well-being in every sense.