Senior Technical Consultant - Servicenow ITSM - 9551

About the role

Fujitsu is a world-leader in Enterprise Service Management (ESM). As a ServiceNow Elite Partner, we combine our years of experience and know-how with the power of ServiceNow, to deliver ESM processes that improve efficiency, reduce cost and free our customer’s staff to concentrate on what they do best – which is running the business.

Responsibilities

• In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
• Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc.
• Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs.
• In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services. Hands on implementation experience on Bi-directional Integrations custom integration. Hands on experience on implementation of Custom Rest and Soap services.
• Identification & design of ServiceNow integration requirements, including ServiceNow Mid-tier setup Event Management integration Service Mapping & Discovery integration (CMDB)
• Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices.
• Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions.
• Create UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer.
• Create, modify, and publish service catalog and Record producers.
• Suggest and implement proposals for process improvements within projects, once agreed.
• Provide technical documentation on modules / products, following company standards on customer projects.
• Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, HTML.
• Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.
• Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
• Develop and document best practice approaches and reusable assets for the deployment team.
• Create and design user stories as well as assess solution built by developers and Support and Perform system testing and systems integration testing.
• Support user acceptance testing Support go-live and early life/warranty support periods.
• Stay up to date with the latest ServiceNow features and functionalities and make recommendations for improvement.

Requirements

You will be educated to degree level and/or have at least 4+ years of experience, preferably within the IT industry. You will have in- depth knowledge of the ServiceNow platform and proven software implementation and development acumen.

Qualifications

• ServiceNow Certified Administrator
• ServiceNow Certified Implementation Specialist - ITSM
• ServiceNow Application Developer
• Integration Hub – Micro certification
• Java Scripting, Jelly, HTML, CSS and integration via web services.

Skills

• Ability to manage competing priorities in a complex environment
• Excellent written and oral communication skills including customer liaison at senior levels
• Excellent interpersonal and negotiating skills, ability to enable collaboration
• Project/change management experience and skills
• Investigation and analysis of problems with a methodical and disciplined approach
• Proactive customer support and problem resolution
• Ability to devise creative technical solutions, to research alternative solutions and make recommendations
• Ability to convey a strong presence, professional image, and deal confidently with complex technical problems
• Experience on MSP instance will be added advantage.