Senior/Technical Consultant

Job Description Must Have Technical/Functional Skills ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules Roles & Responsibilities Technical Competency Experience as a Technical LeadExperienced in ITIL Process Definition, Integration Solutions, understanding Architecture solutionUnderstanding customer business requirements and convert to functional requirementsResponsible for reviewing requirements for accurate estimationExperienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNowExpertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertiseReview, and do proactive analyze and resolve application issues as neededMentor and share technical knowledge/guidance to teamVery good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standardsMust be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundationShould possess good knowledge in Agile/Scrum methodology Behavioral competency Handles customer meetings and provide weekly/monthly reports for customer as well as TCS managementGood communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impactsExcellent team management skills to manage the project team and membersParticipate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good to have Experience in ServiceNow custom application design and developmentEvaluate the tool stability and performance and provide recommendations Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)Preferred to have ServiceNow Implementation Specialist certification Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders Generic Managerial Skills, If Any ServiceNow CSA, CAD certifications Location: Remote Salary Range: $120,000-$160,000 a year.