Senior Technical Business Analyst
About the role
BizFlow is hiring experienced Technical Business Analysts to drive a large-scale enterprise modernization program. This role is part of a growing team that includes program management, project management, and engineering.
Responsibilities
Own the connective tissue between the customer and the delivery team: eliciting and documenting high-quality requirements, guiding customer stakeholders to the right decisions, translating business needs into buildable specifications, and leading User Acceptance Testing through to sign-off.
Work alongside the program manager and project manager, who own program governance and delivery execution, and a growing engineering team that builds the solution.
Facilitate implementation: Serve as the primary analyst on customer implementations within the modernization program, keeping the solution traceable from business goal to delivered feature.
Partner with engineers and QA to clarify requirements, triage defects, and support testing as the build progresses.
Capture clear, high-quality requirements: Lead interviews, workshops, and elicitation sessions with business and technical stakeholders. Write user stories, use cases, and functional specifications with well-formed acceptance criteria. Build As-Is and To-Be process flows and translate them into specifications the engineering team can act on without guesswork.
Lead and influence the customer: Translate ambiguity into structured options, and drive alignment where interests compete, through influence rather than authority. Balance scope, value, risk, and constraints through negotiation, and build the trust that makes you the customer's go-to voice on the solution.
Lead and facilitate UAT: Own acceptance testing end to end: define test scenarios from the requirements, prepare and guide customer testers, and validate outcomes against acceptance criteria. Drive the resolution and re-test cycle through to formal sign-off.
Requirements
Bachelor’s degree in a related field, or equivalent practical experience.
8+ years hands-on software implementation experience, from requirements through UAT and go-live.
Excellent communication and facilitation skills, with a proven ability to lead a room and move stakeholders to decisions.
The ability to quickly grasp the big picture while deep-diving into process detail.
Requirements elicitation and documentation: leading interviews and workshops, writing user stories and use cases, and defining acceptance criteria.
Process modeling: creating As-Is / To-Be process flows and translating them into functional specifications.
Backlog management: refining and prioritizing items and maintaining traceability from business goals to delivered features.
Cross-functional stakeholder communication across business, product, QA, and operations.
Analytical and problem-solving strength: gap analysis, impact assessment, and solution evaluation.
Clear translation of business needs into technical requirements, and technical constraints back into business terms.
Acceptance testing support: defining test scenarios and validating outcomes against requirements.
Data fundamentals, including using Excel for data validation and requirement clarification.
Foundational business analysis training, such as coursework in requirements analysis, process modeling, or Agile BA fundamentals.
A conceptual understanding of APIs, data models, and integration.
Proficiency with documentation and collaboration tools such as Confluence, SharePoint, Jira, and diagramming tools like Visio.
Prototyping and wireframing with tools such as BizFlow AppDev, Pencil, or Balsamiq for UI/UX collaboration.
Advanced facilitation: design-thinking workshops, story mapping, and impact mapping.
Intermediate data skills, including familiarity with SQL and data mapping.
Change management experience: stakeholder adoption strategies, training plans, and communications.
Domain experience in HR, healthcare, public sector, or other complex operating environments.
Financial acumen: cost/benefit analysis, value scoring, and OKRs.
Qualifications
US Citizen or Permanent Resident.
Professional certifications: CBAP or CCBA (IIBA), PMI-PBA, an Agile BA certification, or a Scrum certification (CSM / PSPO).
Technical fluency: a conceptual understanding of APIs, data models, and integration.
Automation or low-code experience with tools such as BizFlow AppDev, ServiceNow workflows, or other BPM suites.
Proficiency with documentation and collaboration tools such as Confluence, SharePoint, Jira, and diagramming tools like Visio.
Prototyping and wireframing with tools such as BizFlow AppDev, Pencil, or Balsamiq for UI/UX collaboration.
Advanced facilitation: design-thinking workshops, story mapping, and impact mapping.
Intermediate data skills, including familiarity with SQL and data mapping.
Change management experience: stakeholder adoption strategies, training plans, and communications.
Domain experience in HR, healthcare, public sector, or other complex operating environments.
Financial acumen: cost/benefit analysis, value scoring, and OKRs.
Benefits
Competitive salary range: $80,000.00 ~ $130,000.00
Pay
$80,000.00 ~ $130,000.00
Schedule
Full-time, on-site in office with partial telework flexibility