Senior Technical Business Analyst

Key Responsibilities

• Lead the gathering, analysis, documentation, and validation of business and technical requirements
• Work with clients and technical teams to clarify needs, identify gaps, and define solution requirements
• Translate business needs into user stories, functional requirements, acceptance criteria, process flows, and supporting documentation
• Create and maintain test plans, test cases, acceptance criteria, and other testing documentation
• Support user acceptance testing and help confirm that delivered solutions meet documented requirements
• Create and maintain clear technical, functional, and user-facing documentation
• Provide Tier I customer support and assist with investigating and resolving user issues
• Track requirements, action items, decisions, risks, and dependencies using Jira and Confluence
• Collaborate with developers, testers, project managers, clients, and other intersecting teams throughout the software development lifecycle
• Identify and recommend opportunities to improve processes, documentation, and team effectiveness
• Help guide and mentor other team members in their career and professional development
• Work independently while contributing across a variety of activities to support overall team success

Required Qualifications

• Bachelor’s degree in a related field
• Minimum of six years of related business analysis, technical analysis, software development, or project delivery experience
• Technical or software development background with exposure to React, Node.js, and GitHub
• Experience working with AWS cloud tools
• Experience using Jira and Confluence
• Strong analytical, critical-thinking, and problem-solving skills
• Demonstrated attention to detail, sound judgment, maturity, professionalism, and logical thinking
• Excellent organizational skills with the ability to prioritize competing tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment
• Excellent written and verbal communication skills
• Able to communicate clearly and diplomatically with clients, technical staff, project leadership, and other stakeholders
• Able to resolve issues and collaborate with team members to ensure client needs and expectations are met or exceeded
• Able to work independently, take ownership of assignments, and contribute ideas for process improvement
• Ability and desire to mentor and support the professional development of other team members
• Flexibility and willingness to work in a variety of capacities to support team and project success
• Ability to obtain the required government security clearance, which requires U.S. Citizenship

Preferred Qualifications

• Knowledge of software development concepts, methodologies, and best practices
• Experience supporting software development teams in an Agile environment
• Experience creating wireframes, test documentation, technical documentation, and user-facing materials
• Experience providing customer or Tier I application support