Senior Technical Business Analyst

About the role

You'll be the person who makes the hard stuff work — translating the complexity of real-world freight operations into integrations that hold up under pressure, at scale, in production.

What you'll own

• Lead end-to-end integration solutioning across API, EDI, and event-driven architectures — from requirements through go-live and stabilization
• Design cohesive integration strategies that reconcile client systems, Mastery's platform, and third-party vendors into a single, scalable approach
• Drive proof-of-concept and validation efforts early, surfacing edge cases (race conditions, data inconsistencies, latency issues) before they reach production
• Build and maintain architectural artifacts — system diagrams, data flow maps, integration patterns — that reflect real system behavior
• Lead deep technical discovery with clients, synthesizing their requirements, existing architectures, and third-party constraints into a clear integration path
• Translate complex system behavior into plain-language narratives that both technical and non-technical stakeholders can act on
• Guide clients through technical decisions — trade-offs, root causes, and recommended paths — with the credibility of someone who has done the investigation themselves
• Own continuity across the implementation lifecycle, ensuring nothing falls through the gap between design, engineering, and client outcome
• Act as the connective tissue across Product, Solutions, and Implementations — keeping design intent, technical execution, and client expectations aligned
• Independently validate and challenge assumptions across Engineering, Product, and external partners to ensure solutions are sound before they're built
• Build repeatable knowledge by documenting integration patterns, failure modes, and debugging approaches so the team gets faster with every implementation

What you bring

• Hands-on experience with APIs, EDI, and event-driven architecture (Kafka or similar)
• Working knowledge of JSON, REST, OAuth 2.0, GraphQL, and SQL
• Practical experience in microservices environments — you understand race conditions, latency, and data consistency challenges from having debugged them
• Proficiency with observability and debugging tools (e.g., New Relic) and cloud/container environments (e.g., Azure)
• Able to read logs, trace service interactions, and investigate system behavior independently
• Background in transportation, supply chain, or TMS environments — you understand the domain's integration complexity, not just the technology
• 5+ years in a technical BA, systems analyst, or implementation engineering role
• Track record of working directly with clients on complex, multi-system implementations
• Ability to shift fluently between strategic design and operational detail without losing either
• Strong communicator — equally clear in an engineering standup and a client executive briefing

How you'll know you're succeeding

• Integrations go live on schedule, are stable in production, and don't require re-work
• Clients describe you as the person who "gets it" — technically credible and easy to work with
• Engineering and Product teams trust your requirements and architectural artifacts without needing to re-validate them
• The team's next implementation is faster because of documentation and patterns you created

About Mastery

Mastery Logistics Systems exists because the transportation industry deserves better. For too long, shippers and carriers have been forced to stitch together a patchwork of outdated, inadequate systems — one for dedicated fleet, another for brokerage, another for LTL, another for intermodal — none of them talking to each other, all of them slowing things down. Mastermind TMS changes that: one platform for every mode, every function, every stakeholder. Flexibility, visibility, and control — finally in one place.

Benefits — because you should love where you work and how you're taken care of

• Comprehensive health coverage so you can focus on the work, not the what-ifs
• Company-paid life insurance at 1× your salary, plus AD&D and additional voluntary coverage options
• Legal assistance and employee support programs — for life's messier moments, big and small
• We invest in the platform and in your future. Save for retirement with a competitive company match
• Manage your life and your schedule. We trust you to do great work and take the time you need to recharge
• Our philanthropic partner is St. Jude Children's Research Hospital. Because doing good work and doing good in the world aren't mutually exclusive

Locations

• Lake Forest, IL
• Minneapolis, MN
• Omaha, NE