Senior Technical Business Analyst and Report Developer

Key Responsibilities

• Conduct stakeholder meetings to document business requirements, analysis, and capture functional and non-functional requirements
• Work closely with scrum team to refine business requirements into functional and non-functional requirements
• Create process diagrams (e.g., Visio) to represent workflows and system interactions
• Write clear, traceable, and testable requirements in user story format
• Collaborate with business stakeholders, analysts, and product teams to understand and document reporting requirements. Define reporting scope, objectives, data sources, and success criteria in alignment with project goals.
• Create, edit, and update reports within Nuvolo Service Now, in alignment to previously gathered requirements.
• Conduct impact analysis to identify gaps, risks, and dependencies associated with reporting needs.
• Develop and execute test plans to validate report functionality, accuracy, and completeness.
• Perform root cause analysis on data discrepancies and coordinate with data engineers to resolve issues.
• Maintain data dictionaries, mapping documents, metadata catalogs, and reporting logic documentation.
• Ensure reporting outputs meet federal, security, and compliance guidelines where required.
• Create and maintain comprehensive reporting documentation written in clear, plain language:
• Adhere to report specifications, requirements documents, SOPs, and test scripts
• Provide structured updates, meeting notes, action logs, and status reports to stakeholders.
• Own documentation as a product—ensuring clarity, consistency, and accessibility.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent practical experience.
• 5+ years of experience as a Technical Business Analyst or in a similar role.
• Hands-on experience with the ServiceNow Nuvolo application.
• Strong knowledge of asset management and/or maintenance management systems.
• Experience working with supply chain systems and processes.
• Familiarity with Department of Veterans Affairs systems, processes, or projects.
• Experience working within Agile SAFe environments.
• Ability to obtain and maintain a Public Trust clearance.
• Strong analytical, problem-solving, and communication skills.
• Experience with system integrations and data analysis.

Preferred Qualifications

• Familiarity with VA asset management systems and/or experience working with Federal Government Agencies
• Integrate use of AI tools to support the requirements refinement and delivery process.
• Familiarity with 508 compliance and cybersecurity concerns
• Experience with Agile SAFe and scrum methodologies
• Strong organizational skills, attention to detail, and ability to problem-solve with ambiguous requirements and evolving priorities
• Able to work in dynamic, contractor and FTE federal environment
• Focus on VA mission and how IT systems impact veteran care and benefits
• Proficiency in Microsoft Office, reporting/BI tools, and project management tools (e.g., Jira, Confluence).
• Experience developing report specifications, user guides, and clear stakeholder documentation.
• Technical background with APIs, data mapping, or system architecture.
• Education and Certifications : Agile certifications preferred
• Leverage Lean Six Sigma or other process improvement certification preferred
• Bachelor’s degree + 5 years’ experience in requirements elicitation in federal government environment
• Experience with ETL processes, data modeling, or enterprise data warehouses.
• Experience with ServiceNow or Nuvolo reporting frameworks