Senior Systems Programmer/Analyst

Job Summary

Position responsible for programming complex operating systems and utility packages in support of development projects and business objectives. The Senior Systems Program Analyst supports, maintains, and modernizes complex server environments, operating systems, and cloud infrastructure critical to Memorial Hermann's business and patient care operations. This role focuses on troubleshooting server and cloud system issues, responding to and resolving outages, managing support tickets, and collaborating with cross-functional IT teams to ensure infrastructure reliability and performance.

Job Description

• Desired Skill Set:
  • Advanced server administration experience
  • Strong troubleshooting and root cause analysis skills
  • Experience managing system outages and critical incidents
  • Knowledge of server operating systems, hardware, and infrastructure
  • Experience with automation and scripting concepts
  • Strong communication and cross-functional collaboration skills
  • Excellent organizational, planning, and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience mentoring or supporting technical team members
  • Experience participating in an on-call rotation and responding to urgent issues as needed
• Minimum Qualifications:
  • Education: Bachelors Degree
  • Licenses/ Certifications: None
  • Experience / Knowledge / Skills: Two (2) years of industry experience or 6 years of industry experience in lieu of degree
  • Experience assisting other programmers
  • Strong problem solving skills
  • Demonstrated pattern of growth in ability to lead others
  • Planning and organizational skills
  • Demonstrated record of good communication skills
  • Increasingly responsible experience with technical skills in a large, complex corporate Information System
  • Advanced knowledge of mainframe, minicomputer, microcomputer, networking and telecommunications strategies, environments, equipment, operating systems, development tools and methodologies

Principal Accountabilities

• Installs, tests, debugs, customizes and tunes more complex operating system and utility packages.
• Develops, prioritizes and executes projects according to established schedules and timeframes.
• Follows and enforces technical and documentation standards.
• Demonstrates in-depth knowledge and techniques in supporting other systems and application programmers in projects and complex problem solving efforts.
• Safeguards patient, staff, and visitor safety; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.