Senior Systems Analyst

About the role

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Responsibilities

• Conducts testing, monitoring, and provides product and technical support of Credit Union financial core banking systems and third-party automation applications.
• Participates in product development efforts and serves as an active team member on Credit Union projects.
• Serves as an escalation point for the Service Desk and Application Administrators on automation and batch processing.
• Supports nightly/monthly processing and financial system upgrades.
• Participates in rotational on-call support during weekends and as needed for Credit Union systems, associated subsystems, and third-party applications.
• Assists management and business owners in planning, supporting, and implementing standardized processes for system job processing and automation.
• Evaluates current automation processes and makes efficiency recommendations for batch and automation while assessing operational impact and mitigation strategies.
• Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).
• Collects information to analyze and evaluate existing or proposed systems.
• Configures, troubleshoots, maintains, and provides feedback regarding the core financial systems, associated subsystems, and various third-party applications.
• Prepares detailed flow charts and diagrams outlining system capabilities and processes.
• Conducts technical research on system upgrades to determine feasibility, cost, time requirements, and compatibility with current systems.
• Plans, coordinates, and implements products and systems upgrades as needed.
• Plans, coordinates, implements, and assists in final testing of new Credit Union products, projects, and major system releases.
• Assists the Service Desk and System Analysts with escalated problems and provides training where needed.
• Analyzes, creates, and maintains production schedules through automation scheduling systems.
• Ensures work performed in IT Operations is fully documented, analyzed, and properly maintained.
• Selects among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
• Analyzes and evaluates present or proposed business procedures, processes, or problems to define data processing needs.
• Assists with annual disaster recovery testing and analyzes the final results.
• Communicates with vendors and project managers regarding software/hardware issues and follows up to ensure fixes are received and tested timely and properly.
• Analyzes and solves end-user problems that appear to arise from the use of the product.
• Completes, maintains, and processes pertinent paperwork and database records.
• Ensures daily, monthly, quarterly, and periodic processing are completed without incident.
• Monitors system activity and corrects any problems that occur.
• Responsible for automation system security and maintenance of user system access.
• Performs routine system audits and system performance tuning.
• Provides suggestions to management concerning cost savings and potential system changes to increase efficiency of identified systems.
• Assists in preparing cost-benefit analyses for proposed systems.
• Reviews automation system capabilities and workflow limitations to determine if requested automation changes are possible within the system.
• Studies existing systems and/or applications to evaluate effectiveness and develops new procedures to improve production or workflow as required.
• Develops new scripts/automation, creates test transactions, and validates the results.
• Represents IT Operations on strategic projects and reports back to management.
• Responsible for department projects and reporting to management, including development of project plans specifying goals, strategy, scheduling, identification of risks, contingency plans, allocation of available resources, and implementation.
• Responsible for health and growth of existing automation operations environment and provides feedback regarding health and capacity of automation and financial systems.
• Documents changes and follows change control management procedures.
• Participates in the planning and implementation of application migrations from a mixed technology environment.
• Ensures all hardware and software issues are identified and resolved in a timely manner.
• Assists the infrastructure, application, system administrators, engineers, development, and service desk teams with escalated tickets.
• Evaluates and recommends new technologies based on detailed business requirements provided by team members.

Requirements

• High School Diploma required.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field required.
• 5 to 8 years of similar or related experience and/or training, or equivalent combination of education and experience required.
• Previous experience in the financial industry preferred.

Skills

• Strong verbal and written communication skills.
• Analytical, project management, interpersonal, innovation, and problem-solving skills.
• Ability to work in a fast-paced team environment.
• Ability to provide 24/7 support, as needed.
• Knowledge of Fiserv DNA system and Automic job automation preferred.
• Experience with databases, e.g., Oracle, SQL Server, Snowflake, etc., a plus.
• Knowledge of secure file transmission and public and private key encryption/security.
• Windows file management and permission assignment skills a plus.

Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time.
• Low-cost Medical, Dental & Vision plans.
• Paid childcare assistance.
• Award-winning 401k.
• Gym fee reimbursement.
• Tuition Reimbursement.
• Student loan repayment.

Pay

Target hiring range: $96,664.36 – $120,830.45 (depending on experience and prior to any incentives this position is eligible for)