Senior Systems Management Analyst

About the role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The GL28 Senior Systems Management Analyst serves as a Program Operations Lead (Agile Practitioner 2) responsible for leading operational execution, delivery tracking, milestone management, complex data interface implementations, client onboarding, claims extract operations, and cross-functional program coordination. This role provides technical leadership, operational oversight, mentoring, process improvement, and strategic support while ensuring successful delivery of client and business objectives.

Responsibilities

• Lead operational execution and delivery tracking of multi-team programs and data interface implementations
• Consult, analyze, and implement standard and custom claim extract files for client onboarding and vendor integrations
• Lead complex client onboarding efforts including health plans and enterprise implementations
• Coordinate cross-functional dependencies, release schedules, staffing capacity, and delivery milestones
• Manage ServiceNow requests ensuring complete requirements, quality delivery, and SLA compliance
• Execute testing, quality assurance validation, and data output verification activities
• Manage connectivity setup, maintenance, and troubleshooting between internal systems, clients, and third-party vendors
• Identify and mitigate delivery risks, bottlenecks, operational issues, and resource constraints
• Facilitate planning sessions, status reviews, alignment meetings, retrospectives, and stakeholder communications
• Define, track, analyze, and report operational metrics, service guarantees, and departmental performance indicators
• Collaborate with leadership on workforce planning, budgeting support, and operational reviews
• Drive process improvements, innovation initiatives, automation opportunities, and AI-enabled efficiencies
• Serve as a trainer, mentor, coach, and subject matter expert for analysts and new team members
• Maintain advanced knowledge of Data Interfaces, claims systems, EDMI, prior authorization, and custom development solutions
• Identify solutions that improve operational efficiency, quality, client satisfaction, and Net Promoter Scores
• Manage temporary staff during peak periods and coordinate staffing needs with leadership
• Support Agile methodologies, certifications, and strategic business initiatives
• Maintain departmental documentation, process maps, training materials, and knowledge repositories

Leadership Expectations

• Provide senior-level guidance and escalation support for complex technical and operational issues
• Align operational execution with organizational goals and desired client outcomes
• Influence department strategy through data-driven recommendations and continuous improvement practices

Required Qualifications

• 5+ years of experience in program delivery, systems management, data operations, or related disciplines
• 5+ years of experience managing cross-functional teams, stakeholders, and dependencies
• 2+ years of experience using Jira, ServiceNow, or comparable delivery tracking tools
• Strong analytical, communication, planning, and problem-solving skills

Preferred Qualifications

• Bachelor's degree in a related field
• Agile, Scrum, or related project delivery certification
• Experience within healthcare, pharmacy benefit management (PBM), or claims operations environments
• Experience with operational reporting, analytics, and performance management tools

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

Pay

The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.