Senior Support Service Owner - Healthcare , Federal

About the role

Manages client relationships with broad scope and prolonged duration and manages the engagement milestones and scope of services. Responsibilities include appropriate executive relationship management, status reviews, and facilitating appropriate escalation of client concerns and critical incidents. Works in a team environment to be accountable for Oracle Health customer relationships.

Responsibilities

• Manage complex external customer relationships with a high degree of variability.
• Influence customer support strategy focusing on value achievement and targeted outcomes.
• Develop complex continuous improvement strategies.
• Act as the single point of contact for cross-organizational support escalations.
• Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.
• Contribute to internal team value and improvements.
• Revenue cycle application and federal experience preferred.
• Healthcare IT experience preferred.