Senior Supervisor, Housekeeping
Positional Summary
Perform supervisory duties in the care, cleaning, and general housekeeping of several buildings, residence areas, or sections of Duke University; hire and train new employees; conduct first step grievance hearings.
Key Position Duties
Staff Supervision and Development - 75% of Effort · Provide leadership and direct supervision to housekeeping staff, ensuring high-quality cleanliness and sanitation standards throughout the facility. · Establish and maintain housekeeping schedules and assign employees to areas for various housekeeping duties; conduct comprehensive inspections to check the completion of work assignments. · Ensure that assignments are appropriately staffed and that employees have adequate supplies and equipment for the completion of tasks. · Conduct regular meetings to communicate goals, expectations, organizational updates and general housekeeping procedures with personnel of the assigned area; recommend and implement procedure changes. · Perform various personnel functions including, but not limited to, hiring, terminations, promotions, transfers, and vacation schedules; conduct first-step grievance hearings. · Address performance issues promptly and professionally through coaching, counseling, or corrective actions. · Monitor and ensure the training of new housekeeping employees on cleaning protocols, safety standards, and proper use of cleaning equipment. · Identify skill gaps and provide continuous training opportunities to enhance staff performance. · Monitor and evaluate staff performance, providing constructive feedback and recognition for exceptional work, in line with organizational policies.
Housekeeping Leadership - 5% of Effort · Maintain records and submit reports concerning personnel, equipment, supplies, expenses, and general housekeeping activities. · Ensure adherence to workplace policies, health regulations, and environmental safety standards. · Develop and enforce procedures for cleaning and maintaining all areas, including restrooms, dorms, and common areas. · Work closely with other departments to coordinate cleaning schedules and address specific needs or complaints. · Foster a positive team environment by promoting open communication and teamwork.
Problem Solving and Decision Making - 10% of Effort · Take necessary action to correct any mechanical, structural, or electrical condition needing repair or replacement. · Respond to unexpected situations (e.g., staffing shortages, facility emergencies) by reallocating resources efficiently. · Implement solutions to improve workflow, enhance efficiency, and maintain quality standards.
Resource Management - 10% of Effort · Oversee inventory of cleaning supplies and equipment, ensuring availability and proper usage. · Recommend procurement of new tools or supplies to meet operational needs.
Other - 5% of Effort · Perform related duties as assigned or required to meet departmental, Division, and University goals and objectives as assigned by their Supervisor, Director, or respective designees.
Anticipated Pay Range
Duke University provides an annual base salary range for this position as USD $20.20 to USD $32.31. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Benefits
Your total compensation goes beyond the dollars on your pay check. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Minimum Qualifications
Minimum Education · Work requires the ability to provide instructions and maintain records generally acquired through a partial high school education.
Minimum Experience · Work requires four years of cleaning or related experience to obtain knowledge of the scope of housekeeping unit operations or four years of supervisory experience to become familiar with accepted supervisory and personnel practices and standards.OR ANY OTHER EQUIVAENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.