Senior Student Services Advisor

Job Responsibilities

Lead and represent the Student Services Department in the day-to-day operations of the department, ensuring safety of students, regulatory compliance, and consistency of practice and maintenance of optimum service levels.

Provide College-wide leadership by directing the departments' work with faculty and staff, students and community partners to support, provide and/or facilitate activities that ensure the campus achieves its student engagement, satisfaction, retention, and completion goals.

Provide leadership, analysis and advisement in relation to policies, procedures, and operational plans regarding students and services for students, including risk management.

Monitor and manage Satisfactory Academic Progress Policy.

Able to take on a leadership role with Title IX compliance.

Work with the ADA Compliance Coordinator to facilitate all communication for requests for accommodations, ensure approved accommodations are communicated and managed and support students with the grievance process.

Avoid addressing complaints and conduct investigations as directed by the Campus Director.

Hire, orientate, and supervise the Student Services Coordinator by performing such things as: direct, schedule, provide performance feedback, evaluate, suggest professional development and where necessary, discipline direct reports.

Manage the performance review process.

Ensure that the Student Services Department monitors students’ attendance and academic performance on a weekly basis, progress toward program completion, providing or recommending interventions as needed.

Ensure that the Student Services Department maintains appropriate documentation with regards to advising sessions including meeting overviews, progress notes, referrals, and follow-up activities.

Ensure that the Student Services Department is in compliance with all regulatory bodies.

Lead in the developing and conducting of student events including but not limited to orientation, community outreach, graduation and student appreciation.

Lead and/or participate in committees as assigned.

Keep current on all programs offered and continually seek to enhance program/school knowledge.

Collaborate with other departments in a positive and productive manner to ensure a student-first environment.

Requirements

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS

• Must be able to remain in a stationary position for prolonged periods of time.
• Can independently move objects up to 25 lbs.
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard, other office machinery, and perform repetitive motions.
• Must have sufficient hearing and speaking ability to communicate in person or on the phone/computer with others.
• Must be able to occasionally function in activities that include walking, bending, squatting, and reaching.

CULTURE OF CARE

• Create a supportive environment in which every student can achieve their educational and career goals.
• Create a sense of community in all interactions and communications with students.
• Identify problem areas and offer assistance.
• Open up safe conversations for cooperative solutions.
• Hold students to standards and goals that will ultimately make them successful in their careers.