Senior Student Financial Services Clerk

Responsibilities

• Answers emails and phone calls related to accounts while working in tandem with other offices on campus to solve issues with charges and aid.
• Adds and removes financial holds on accounts and performs collection efforts on past due accounts.
• Oversees student accounts including auditing for accuracy of charges, posting charges and payments to account, and preparing monthly statements.
• Provides exceptional customer service in assisting students and families with navigating the billing and payment process.
• Performs miscellaneous deposits for University offices including wire transfers, personal payments, outside scholarships and other campus fees (Off-Campus Study, Summer Housing, Red Thread, Library, Physical Plant charges, parking fines, etc.).
• Works with outside vendors to ensure data integration and processes are accurate and regulations are followed.
• Collaborates and supports the financial aid office to ensure scholarships, aid and other payments and refunds are processed in a timely manner to the student account.
• Pursues past due accounts for payment and assists with payment arrangements, also works with collection agencies as needed.
• Processes daily mail and email management of student accounts and financial aid inboxes.
• Performs other duties as assigned.

Requirements

• Minimum 3-5 years of relevant experience.
• Some experience utilizing financial and data programs (Excel, Workday, etc).

Preferred Requirements

• 4-7 years of relevant experience in a Controller’s Office.

Benefits

• 10% contribution to your retirement.
• 22 vacation days.
• 3 floating holidays.
• Paid campus closure from Christmas to New Years.
• Free parking and gym membership.
• Free classes for employees.
• Full tuition coverage for dependents.

Schedule

Salary: Up to $26.00 an hour.