Senior Strategic Program Manager

The company is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. It provides an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings, and enhance margins. Today, more than 40,000 companies trust the organization to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using its commerce, marketing, and delivery solutions, customers create optimized consumer shopping journeys from beginning to end.

Responsibilities

• Strategic Program Leadership
  • Lead execution and coordination of complex strategic initiatives, including M&A integration activities, AI transformation programs, and enterprise operational priorities
  • Partner closely with executive leadership to translate strategic priorities into actionable plans, timelines, milestones, and governance structures
  • Drive accountability across cross-functional stakeholders to ensure initiatives remain aligned to business objectives and execution commitments
  • Identify dependencies, risks, resource constraints, and escalation points across multiple concurrent initiatives
  • Support strategic planning, prioritization, and operational alignment activities tied to corporate objectives and organizational transformation efforts
• Corporate Development & Transformation Support
  • Coordinate integration workstreams across functional areas to support acquisition onboarding, operational alignment, and post-merger execution
  • Monitor integration milestones, issue resolution, organizational dependencies, and readiness activities across acquired entities and strategic initiatives
  • Support due diligence, operational assessments, integration planning, and transformation readiness activities as needed
  • Assist with organizational change management and communication efforts tied to strategic transformation initiatives
  • Support operational optimization and continuous improvement initiatives that improve scalability and organizational effectiveness
• Executive Operations & Business Management
  • Support executive leadership in managing strategic priorities, operating rhythms, leadership meetings, action tracking, and cross-functional follow-through
  • Prepare executive-level presentations, dashboards, status updates, business reviews, and strategic communications for leadership audiences
  • Develop scalable reporting frameworks, KPI tracking, and executive visibility mechanisms to improve decision-making and organizational alignment
  • Facilitate planning processes, prioritization discussions, governance reviews, and operational cadences across stakeholder groups
• AI-First Operations & Process Optimization
  • Leverage AI-enabled tools, automation, and scalable workflows to improve program execution, reporting, operational efficiency, and decision-making
  • Identify opportunities to streamline manual processes and create repeatable operating mechanisms across strategic initiatives
  • Partner with teams to improve adoption of AI-first ways of working and operational best practices
  • Utilize analytics, reporting, and AI-assisted insights to support executive recommendations and business decisions

Requirements

• Minimum Qualifications
  • 8+ years of experience in program management, strategic operations, business operations, consulting, corporate strategy, corporate development, PMO, or related functions with 5+ years in a SaaS company or technical e-commerce role
  • Proven experience leading complex cross-functional initiatives with significant organizational visibility and executive stakeholder engagement
  • Experience supporting corporate development initiatives, organizational transformation programs, or enterprise strategic initiatives
  • Strong project and program management skills with demonstrated ability to manage multiple priorities simultaneously in fast-paced environments
  • Demonstrated hands-on experience and AI fluency including Claude Chat, Cowork or Code to improve operational effectiveness and decision-making in a business environment
  • Strong analytical, organizational, and problem-solving capabilities with attention to detail and operational rigor
  • Experience building executive-level presentations, dashboards, reporting frameworks, and strategic business updates
  • Exceptional communication, facilitation, and stakeholder management skills with the ability to influence across functions and leadership levels
  • Strong proficiency with project management and collaboration tools such as Jira, Asana, Monday.com, Smartsheet, or similar platforms
  • Ability to work standard business hours (8am – 5pm) either East Coast or Central Time
• Preferred Qualifications
  • Bachelor’s degree in Business, Finance, Operations, Management, or related field; MBA or advanced degree preferred
  • PMP or similar project/program management certification
  • Experience supporting executive leadership within fast-paced, high-growth technology organizations
  • Experience within e-commerce, retail technology, marketplace, SaaS, or commerce enablement industries
  • Experience supporting board-level reporting, strategic planning, investor-related operational initiatives, or executive business operations
  • Prior experience within consulting, strategy, corporate development, business transformation, or operational excellence environments

Travel Required: Up to 10%

Benefits

• Medical, dental, and vision benefits starting on Day 1, including affordable health care plans and company HSA contributions
• A 6% 401(k) match
• Competitive time off package:
  • 20 days of Paid Time Off (increases to 22 days at 3 years of service and 25 days at 5 years)
  • 9 Company-Paid holidays
  • 2 paid floating holidays
  • 7 paid sick days
  • 2 Wellness days
  • 1 Paid Volunteer Day
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance (2x salary)
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Pay

For this position, the expected base pay range is $145,000-$195,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.

In addition to base pay, the organization offers a discretionary bonus for non-sales roles. For this position, the expected discretionary bonus is 12% of the annual base salary.