Senior Strategic Program Manager

To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the company’s mission, vision, and values. Our mission: We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success.

ADB is a nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, and Engineering. Our centric approach has ensured long-term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset ensuring that their safety, well-being, and career growth are always our number one priority. Our ALL IN culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our Communities.

About the Role

ADB is seeking a Strategic Program Manager to provide executive-level leadership to multiple telecommunications projects that could include complex, large-scale data center construction and technology (ISP) projects. The Strategic Program Manager will manage all aspects of the program such as executive reporting requirements, executive communications, program schedules, RAID (Risk, Action Items, Issues, and Decisions), lessons learned, project/program status reports, inventory, and cost-to-complete (CTC) reports. There is a large focus on data center construction, OSP, ISP, and technology projects.

The ideal candidate will have proven experience and success leading major telecom fiber builds, have a high level of business acumen and professionalism, be forward-thinking and strategic, with a strong work ethic and ALL IN attitude to achieve results.

Responsibilities

• Supervise and provide strategic oversight of the team, ensuring alignment with organizational priorities, effective execution of key programs, and accountability for team performance and results.
• Strategically lead program functions including production of project plans, requirement documents, site trackers, budget management processes, and overall workflows for large enterprise Programs nationwide.
• Manage all aspects of programs which can include executive reporting, RAID, program status reports, inventory management, and financial health.
• Expert ability to review and understand large enterprise program Contracts, Statements of Work, Master Service Agreements, and Change Orders.
• Create the foundation for the program to be successful by proactively making recommendations and generating innovative ideas as the program is launched.
• Develop program playbooks and workflows covering all departments impacted or affected by the program.
• Define and implement governance and controls across the program.
• Drive and participate in the strategic planning process. Monitor, manage, and drive solutions for all program KPI’s including financial metrics, customer experience, quality standards, and profitability.
• Proactively manage changes in project scopes and/or financials; effectively forecast delays and/or issues and create solutions for any strategic changes that need to occur to ensure overall project success.
• Act as the liaison for all stakeholders involved in a successful program and drive plans and innovative approaches for construction, splicing, engineering, finance, permitting, etc.
• Expert problem solver and main point of escalation for program issues in various stages and of various sizes; drive solutions for all stakeholders to ensure a positive customer experience.
• Support all stakeholders in staffing and generating resources for projects; assist with org design and resource planning throughout the entire program lifecycle.
• Ensure the success of the project close-out process, drive accountability amongst the team, and offer expert-level solutions and action plans on any gaps, delays, or issues that may arise.
• Lead the change order process; collaborate with internal operations team and PMO team to provide a presentation to the customer on any change order needs; effectively work through any issues that may arise with the customer.
• Provide mentorship and coaching to other team members within the PMO team on a regular basis, offering indirect leadership to onboard and train other department team members.
• Accountable, self-motivated, and self-managed to complete tasks within deadlines provided and hold others accountable to the same expectations; ensure processes are complete with a high level of follow-through and follow-up.
• Perform other position duties when requested.

Requirements

• Ability to travel up to 75% nationwide.
• A strong belief in ZERO—Being Safe 100% of the time is the expectation.
• Alignment with company mission, vision, and values.
• Strong work ethic with an ALL IN attitude.
• A high level of customer centricity.
• Strong team player with the ability to adapt to diverse team members.
• Ability to perform in a fast-paced work environment.
• A high level of time management, accountability, and prioritization skills.
• Self-motivated, goal-oriented, and driven to accomplish department goals.
• Ability to be organized, problem-solve, and be solution-oriented.
• Strong ability to influence desired outcomes by mastering relationship building.
• High level of professionalism and business acumen.
• Proficient with Microsoft Office (PowerPoint, Word, Excel).
• Advanced-level knowledge of various PMO software/tracking tools required.

Qualifications

• 10+ years of end-to-end customer Project Management (PMO) experience within the Technology, Data Center, and/or Utility Construction industry required.
• 5+ years of proven success in a high-level Program Management executive position required.
• 5+ years of supervisory or people-leadership experience preferred.
• Extensive experience successfully managing, tracking, and launching multiple large-scale programs.
• One to three years prior sales/business development experience is preferred.
• PMP Certification (or equivalent experience) required.
• Bachelor’s degree in Business or IT required; Master’s degree preferred.

Work Environment

• Regularly works out of a controlled office environment; office may be in a warehouse where yard space is near allowing dirt, gravel, etc. to enter close to or within workspaces.
• This role routinely uses standard office equipment such as laptop computers, copy machines, and smartphones.
• Will visit construction project sites. Must wear common PPE and safety equipment such as safety glasses, hard hats, safety vests, steel-toed boots, etc.

Pay

The starting pay for this position is $140,000.00 and may vary based on the candidate's skills, experience, and qualifications.