Senior Strategic Program Manager

About the role

The Senior Strategic Program Manager is accountable for ensuring that all customer programs are performed in a manner that brings a consistent approach and message to all customer and business relationships. This role requires clear communication of Incora’s broad vision, values, and business philosophy, while maintaining and representing Incora’s exemplary reputation in the marketplace.

Key Activities

• Manage and administer implementations and transition of the organization’s major contract customers, in support of policies, goals and objectives established by company executive management.
• Direct contract management with responsibility for growth strategies, P&L, customer service levels and robust revenue & margin growth plans.
• Accountability and proactiveness to maintain and improve the efficiency and effectiveness of the Contract and its key processes.
• Work closely with the Sales Functions to develop bid strategies for new & renewals of contracted business.
• Contribute to Annual Operating Process; and provide accurate business forecasts on a regular basis.
• Identify and implement process improvements to existing and new contracts.
• Leading by example and enabling an environment where all employees can contribute to the best of their abilities.
• Support the environment for growth and progression for the people within the team.

About You

• Negotiate renewals of customer contract agreements using Best Practice Terms & Conditions for Incora.
• Closely monitor sales, margin, costs, and inventory levels to meet or exceed budget ensuring accounts remain profitable.
• Ensure longevity of a partnership culture in all Incora’s contracted customers.
• Responsible for the maintenance of the contract for the life of the contract.
• Manage, support and mentor the team, providing effective & timely performance evaluations, conduct reviews and facilitate additional training and/or mentoring as appropriate.
• Able to travel, as necessary, between customers’ sites.
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity.

More About You

• Bachelor's degree or 2-5 years related experience and training or equivalent combinations of education and experience, which may include sales, distribution and inventory management.
• Passionate about Incora’s values and exceeding customer expectations.
• Courage - Take ownership for issues and problems.
• Collaboration - Share Knowledge And Experience With Others.
• Commitment – Focus on ensuring internal and external customer expectations is met in a timely way.
• Community – We value our world and everyone who shares it.

What Incora Can Offer You

• An exciting package that includes a great salary and benefits.
• A chance to work in a first-class brand-new environment.
• The opportunity to become part of the Incora story.
• Employer-paid Group Life Insurance at 1x salary, STD, and LTD.
• A 401K plan with company match.
• Very importantly, we want to be with you to help your career take off and become part of the Incora story.