Senior Staff Program Manager, Creator Partnerships

About the role

As a Senior Staff Program Manager, you will build Discord’s creator strategy from the ground up, starting with direct conversations with creators already on the platform and shaping programs that serve them better over time. You will report to the Director of Marketing, Player Communications and work closely with Support, Product, Marketing, Communications, Partnerships, Policy, and other teams to define creator programs, manage relationships with key creators, and create scalable systems that grow from a trusted pilot group.

Responsibilities

• Build Discord's creator strategy from the bottom up, beginning with direct conversations and a clear understanding of creators’ needs.
• Bring together existing creator work across Discord, establish clear ownership, and turn early efforts into a coherent program.
• Define who Discord means by “creators” and develop an initial approach for selecting and serving a trusted group across games, platforms, formats, and communities.
• Create multiple creator programs, starting with fundamentals such as accelerated support, clear escalation paths, and reliable two‑way communication channels.
• Manage relationships with important creators directly, understand how they use Discord, help solve meaningful problems, and build trust through follow‑through.
• Build a creator council or network that provides a consistent view of creator feedback, platform gaps, and opportunities for improvement.
• Develop systems and playbooks that allow a selected program to scale while preserving the relationships and responsiveness that made it valuable.

Requirements

• Strong passion for Discord and/or gaming, and an appreciation for the creators and communities we serve.
• 7+ years of experience in creator partnerships, community, platform programs, marketing, product partnerships, or a related field.
• Deep familiarity with how creators build audiences, operate businesses, and manage communities across platforms such as YouTube, Twitch, TikTok, Instagram, Patreon, Reddit, and Discord.
• Proven track record of building and operating creator or partner programs at scale, knowing how to start with a selected group without limiting future growth.
• Bias to ship and iterate: launch useful first versions, learn from them, and raise ambition over time.
• Comfortable leading as an individual contributor, creating alignment and momentum across teams without relying on headcount or formal authority.
• Excellent cross‑functional partnering ability with Support, Product, Marketing, Comms, Partnerships, Policy, and more.

Skills (Bonus Points)

• Experience building a creator, partner, ambassador, advisory, or VIP program for a consumer platform.
• Designed accelerated support or escalation programs for influential users.
• Worked directly with gaming creators and understand the relationship between creators, games, and communities.
• Built programs involving product access, creator events, recognition, or discovery.
• Helped turn creator feedback into product changes, policies, or platform strategy.
• Built a program that began with a small trusted group and expanded without losing its core value.

Benefits

• Equity
• Comprehensive benefits package
• Relocation assistance may be available

Pay

The US base salary range for this full‑time position is $256,000 to $288,000 + equity + benefits. Within the range, individual pay is determined by job‑related skills, experience, and relevant education or training.